Executive Assistant

About The Company

Established in 2004 in sunny San Diego, California, ServiceNow has grown into a global leader in cloud-based enterprise solutions. Founded by visionary engineer Fred Luddy, the company has revolutionized the way organizations work by integrating innovative AI-enhanced technology into its platform. Today, ServiceNow serves over 8,100 customers worldwide, including 85% of the Fortune 500®, providing a seamless and intelligent platform that connects people, systems, and processes.

Our mission is to empower organizations to operate smarter, faster, and more efficiently, ultimately making the world work better for everyone. With a commitment to innovation, inclusivity, and excellence, ServiceNow continues to push the boundaries of enterprise technology and digital transformation.

About The Role

We are seeking a highly experienced Executive Assistant to support our Vice President and senior leadership team. This role involves managing complex calendars, scheduling appointments, and coordinating meetings with precision and efficiency. The successful candidate will draft and review correspondence, presentations, and reports, ensuring accuracy and adherence to company standards. You will play a crucial role in optimizing leadership’s time by prioritizing tasks and making informed decisions on short-term activities.

Additionally, you will facilitate travel arrangements, including visa and passport processing, and support expense management through reconciliation and documentation. The role also involves assisting with onboarding new hires, managing internal processes, and identifying organizational issues to initiate or facilitate solutions. This position requires a proactive, organized, and personable professional who can handle confidential materials with discretion and professionalism.

Qualifications

• Minimum of 10+ years experience supporting VP-level executives or senior management
• Proficient in leveraging AI tools and understanding their impact on work processes and decision-making
• Exceptional organizational skills with the ability to manage multiple high-priority projects
• Excellent communication skills, both written and verbal
• Strong professional demeanor and soft skills, including diplomacy and discretion
• Proficiency in Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs
• Experience handling confidential and sensitive materials
• Desire to grow professionally and take ownership of projects
• A positive, can-do attitude with a solution-oriented mindset
  
  

Responsibilities

• Manage and maintain complex, dynamic calendars for senior leadership, resolving scheduling conflicts and prioritizing commitments
• Draft, review, and prepare correspondence, reports, presentations, and other executive communications
• Coordinate all aspects of travel arrangements, including booking flights, accommodations, and processing visas/passports, while ensuring compliance with company policies
• Assist with expense reporting, credit card reconciliation, and financial documentation for leadership activities
• Support onboarding processes for new hires, including setting up internal systems and providing guidance on internal procedures
• Identify operational issues within the organization and facilitate solutions or escalate appropriately
• Assist internal teams with administrative tasks, project coordination, and process improvements
• Ensure confidentiality and security of sensitive information at all times
• Support leadership in managing short-term priorities and work activities to maximize productivity
  
  

Benefits

• Competitive base salary ranging from $92,300 to $152,300, commensurate with experience
• Equity options (where applicable)
• Variable and incentive compensation programs
• Comprehensive health plans, including medical, dental, and vision coverage
• Flexible spending accounts
• 401(k) plan with company match
• Employee Stock Purchase Program (ESPP)
• Matching donations to charitable causes
• Flexible time-off policies and family leave programs
• Opportunities for professional growth and development within a global organization
  
  

Equal Opportunity

ServiceNow is an equal opportunity employer. We are committed to fostering an inclusive environment where all qualified applicants are considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category.