DevOps & Support Engineer
TriforkOman3 days ago
Full-timeInformation Technology
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Your Role
As a DevOps & Support Engineer, you’ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork’s deployed solutions in Oman. You’ll ensure that our systems run smoothly — deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.
This is a hands-on role that combines technical expertise with customer focus. You’ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
Your Responsibilities
System Maintenance & Monitoring
At Trifork, we believe software is about people. We’re passionate about creating technology that makes a difference — empowering healthcare professionals, citizens, and businesses through smarter solutions.
In Oman, you’ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You’ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.
If this sounds like your next challenge, we’d love to hear from you.
Please apply below or send your CV and a short cover letter to [email protected].
As a DevOps & Support Engineer, you’ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork’s deployed solutions in Oman. You’ll ensure that our systems run smoothly — deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.
This is a hands-on role that combines technical expertise with customer focus. You’ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
Your Responsibilities
System Maintenance & Monitoring
- Ensure continuous uptime and performance of production systems.
- Monitor health, resource usage, and performance metrics.
- Respond promptly to alerts and incidents to minimize downtime.
- Plan, test, and deploy system updates, patches, and configurations.
- Ensure smooth, low-disruption deployments.
- Diagnose and resolve system, hardware, and software issues.
- Provide technical support to internal teams and customers, escalating when required.
- Apply and monitor security best practices and vulnerability patches.
- Ensure compliance with internal and external security standards.
- Maintain detailed configuration, update, and incident records.
- Create and update operational runbooks and procedures.
- Perform and verify regular system backups.
- Maintain and execute disaster recovery procedures.
- Engage daily with customers at their premises.
- Provide status updates and support SLA review meetings.
- System uptime: Maintain 99.9%+ availability.
- Performance: Optimize resource utilization and responsiveness.
- Timely updates: Keep all systems patched and secure.
- Incident response: Resolve priority incidents within defined SLAs.
- Security: Pass all audits and maintain hardened environments.
- Documentation: Keep 100% of system documentation up to date.
- Bachelor’s degree in Computer Science or equivalent.
- 4+ years of relevant experience (10 years preferred).
- Strong knowledge of Linux systems and containerized environments.
- Experience with: ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB DevOps tools such as Ansible (preferred) Scripting (Python) or programming (Java, C, C++, MySQL)
- Beneficial: familiarity with Networking and DPDK.
- Strong troubleshooting and analytical skills.
- Excellent written, verbal, and presentation skills.
- Self-motivated, proactive, and able to work independently while staying team-oriented.
At Trifork, we believe software is about people. We’re passionate about creating technology that makes a difference — empowering healthcare professionals, citizens, and businesses through smarter solutions.
In Oman, you’ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You’ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.
If this sounds like your next challenge, we’d love to hear from you.
Please apply below or send your CV and a short cover letter to [email protected].
Key Skills
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