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Role: ServiceNow Product Manager

Job Type: Permanent

Location: London, UK, Hybrid

We have an exciting opportunity for you – ServiceNow Product Manager .

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Product Manager for ServiceNow, you will be responsible for driving the strategic delivery and governance of the ServiceNow platform across the enterprise. Supporting the Product Owner, you will work cross-functionally with Engineering, InfoSec, and Service Support teams to ensure seamless integration, stakeholder alignment, and value realization from platform capabilities.

Your responsibilities:

Platform Governance

• Define and maintain governance frameworks for ServiceNow, including CSDM implementation and RACI matrices.
• Ensure compliance with enterprise architecture and security standards.

Integration Delivery

• Lead integration initiatives such as SAP GRC Access Control with ServiceNow under the CCT Programme as well as Cloud Discovery.
• Collaborate with technical teams to deliver scalable and secure platform integrations.

Stakeholder Engagement

• Act as the primary liaison between product, engineering, and service support teams.
• Facilitate workshops and stand-ups including the ServiceNow Leadership Stand-Up.

Strategic Tooling Initiatives

• Contribute to AI productivity tooling showcases.
• Represent the Tech Tooling team in quarterly showcases and innovation forums.

Operational Excellence

• Monitor and improve ITSM & ServiceNow tooling performance.
• Maintain documentation and reporting for platform enhancements and stakeholder communications.

Your Profile

Essential skills/knowledge/experience:

• Proven experience in product management within enterprise technology environments.
• Strong understanding of ServiceNow platform capabilities and governance models.
• Experience with integration delivery particularly ITSM tools.
• Excellent stakeholder management and communication skills.
• Familiarity with AI and automation tooling is a plus.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [email protected] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS

London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [email protected] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.