Role: Field Service Engineers
Location: Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles
Duration: Open for both, but preference is permanent
Is it Onsite/Remote/Hybrid: Onsite
Language: French
No. of Positions: 3 (2-Belgium & 1-UK)
Job Description:
Deskside Support (Belgium) – Address - Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles.
· To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
· Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
· OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune
· Third parts tools installation as per guidelines and manage Hardware Spare stock
· Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi
· Vendor coordination for the replacement of faulty hardware
· Raising, handling, and resolving incidents and work order
· This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
· Create and maintain knowledgebase and central repository for information’s sharing
· Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
· Knowledge of ITIL framework
· Knowledge of hardware monitoring tools is an added advantage
· Minimum4+ years of experience for Deskside consultant
· Excellent communication and conversation skills (Verbal and Written – both French & English)
· Should have a great customer handling skills
· Able to handle unforeseen situations and able to support Oncall when required during site outage
· Few travels across continent locations will be required across the Netherlands, Belgium, and France
Key Skills
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- Posted
- Nov 29, 2024
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Brussels
- Company
- Falcon Smart IT (FalconSmartIT)
Industries
Categories
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