Customertimes
Senior Project Manager
CustomertimesArgentina4 days ago
Full-timeRemote FriendlyProject Management, Information Technology
We are looking for a Senior Project Manager to lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing Automation) through consolidation and business process harmonization across multiple divisions. The role involves managing all project phases, driving change management and process transformation, overseeing risks and governance, and partnering with enterprise architects and product owners to ensure roadmap alignment and successful cloud migrations.

Locations:

  • United States
  • Canada
  • Europe
  • Buenos Aires, Argentina


Note: Candidates must be available to work within EST time zones.

Requirements:

  • 5+ years of experience in project/program management, business analysis, or product ownership within the CRM domain (strong implementation experience and business process understanding), or 3+ years in Salesforce transformations (multi-instance unified architecture).
  • Proven success leading global, cross-functional teams across multiple time zones and business units;
  • Strong grounding in change management frameworks (e.g., ADKAR);
  • Experience managing integration projects (MDM, data migration, external APIs);
  • Manufacturing experience is a strong plus;
  • Consulting experience (e.g., Accenture, PwC, Deloitte, KPMG) preferred;
  • Relevant certifications (Solution Admin or Project Management-oriented);
  • Familiarity with Lean Six Sigma or process improvement methodologies (certification is a plus).


Other skills:

  • Full professional proficiency in English;
  • Excellent communication and stakeholder management skills, including the ability to engage both CxO-level and operational leaders;
  • Strategic mindset with the ability to balance priorities and make effective trade-offs;
  • Calm in Crisis: provide stability and focus during high-pressure escalations;
  • Adaptive Leadership: coach various stakeholders through ambiguity and change;
  • High sense of ownership and accountability, ensuring timely and quality delivery;
  • Proficiency with Jira, Smartsheet, Confluence, MS Project, PowerPoint, and Lucid tools.


Job Responsibilities:

  • Lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing automation etc.), consolidation and business process harmonization across multiple divisions and solutions;
  • Drive execution across discovery, design, build, and deployment phases, ensuring minimal disruption to operations;
  • Act as Change Management Owner, creating stakeholder alignment, adoption strategies, and communication framework: Migration from on-premise CX solution to CX cloud; From one CX solution to another CX solution;
  • Transformation of process during the migration/ transition delivery;
  • Own RAID log, risk mitigation, and dependency tracking across global teams;
  • Lead governance: chair program steering committees, phase gate reviews, and status communications;
  • Partner with enterprise architects, product owners, and technical leads to ensure roadmap viability and system alignment.


What We Offer:

  • Competitive salary;
  • 100% remote opportunity;
  • Flexible work schedule
  • 10 business days of paid vacation per year
  • Up to 10 national holidays
  • 5 personal days off
  • Referral program
  • Personalized development plan (PDP)
  • E-learning and certification coverage, plus access to the goFluent Language Learning Platform

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