Key Responsibilities

1. IT Strategy, Governance & Architecture Alignment

• Translate Strategy 2030 into a future-ready IT foundation that supports the Procurement Orchestration Platform 2.0, multi-client data lake, and horizontal operating model.
• Establish and run a modern IT governance model aligned with cross-functional GEB priorities (TOM, Tech & Data, Talent, Multi-engine).
• Own the enterprise architecture, ensuring full alignment with the CTO’s platform blueprint (Data Lake, integration layer, trust layer, vertical LLM, procurement platform).
• Implement the IT components needed for scalability, standardization, simplification, and automation, supporting efficiency improvements of +20% EBITDA margin.

2. IT Operations & Infrastructure Leadership

• Operate a stable, cloud-only global infrastructure as defined in the Tech Services 2030 SEP.
• Own end-to-end IT operations: networks, cloud, identity and access, service desk, workplace, asset management, EUC, and service management.
• Deliver >90% SLA compliance, <12 critical incidents annually, and significant service improvement benchmarks.
• Oversee IT operations readiness for the scalable TOM, global delivery centers, and new office rollouts across Americas, EMEA, and APAC.
• Lead integration of new clients and regions into the enterprise IT landscape in line with the new multi-client model.

3. Enterprise Applications & Digital Workplace

• Own the full landscape of enterprise applications (ERP, CRM, HRIS, procurement systems, collaboration tools).
• Modernize and consolidate applications to fit the multi-client global platform model, eliminating fragmentation and reducing IT OPEX / Cash Out as defined in the SEP financials.
• Accelerate integration with the Smart Connect Portal, Workflow Engines, and best-of-breed digital ecosystem partners (OutSystems, Archlet, Apadua, Sievo, ...).
• Drive user-centric workplace redesign with modern productivity tooling supporting a global professional services culture.

4. Cybersecurity, Data Protection & IT Risk Management

• Own and deliver the company-wide security posture, aligned with the Cyber & IT Security strategic priorities (SOC 2, IS27001).
• Lead regulatory-grade cyber governance, including continuous improvement of maturity levels.
• Implement “security by design & default” in all IT systems, data flows, and cloud environments.
• Ensure compliance across geographies, including data residency, client audit requirements, and multi-client data segregation and trust mechanisms demanded by Platform 2.0.
• Oversee BCP/DR, cyber hygiene, incident management, and third-party risk management.

5. Budgeting, Vendor Management & Cost Optimization

• Own the full global IT OPEX, CAPEX, and PEX spend categories as per Tech Services financial drill-down.
• Optimize cost structures through cloud rationalization, contract consolidation, automation, and improved license governance.
• Ensure strategic vendor partnerships (Microsoft, Datamatics, Kyndryl, etc.) are governed effectively and tied to business value.
• Support the CTO in achieving the Strategy 2030 efficiency targets of +20% EBITDA margin and IT cost improvements.

6. Leadership, Team Development & Cross-Functional Collaboration

• Lead global IT teams across Switzerland, Romania, India, and future locations.
• Instill a professional services mindset, aligned with the cultural expectations of Strategy 2030
• Work closely with Managed Services, Transformation Services, Markets, HR, Legal & Compliance, Finance, Security, and Data & AI.
• Serve as the “IT voice” in cross-functional steering forums (TOM, Tech & Data engines, Multi-engine, Governance).

Required Qualifications

• 7+ years in enterprise IT leadership, ideally in global, regulated, or professional services organizations.
• Proven expertise in cloud-only redesigns, multi-region IT operations, and zero-trust security models.
• Demonstrated experience enabling AI, data, platform, or digital transformation programs.
• Background interfacing with C-level and Boards in high-stakes security and operational contexts.
• Strong understanding of procurement platforms, multi-client environments, or enterprise SaaS ecosystems is a plus.
• Familiarity with SOC 2, CIS frameworks, TPRM environments, ESG reporting, and global data protection laws.

Personal Attributes

• Thrives in a fast-scaling, high-pressure, multi-client technology environment.
• Exceptionally strong in execution, structure, predictability, and operational discipline.
• Pragmatic decision-maker with a “fix first, optimize second” mentality.
• Communicates crisply at all levels: operational teams, clients, GEB, Board.
• Entrepreneurial mindset aligned with our ambition to become a tech-based procurement powerhouse.