Reporting to the Product Line Exec, the DevOps Infrastructure Engineer Expert is responsible for the design and delivery of features and solutions that cover multiple GIP products. The role involves requirements gathering and working together with product owners and technical design leads in the creation of a high-level solution design (HLD) that can be implemented by the GIP build teams into low level designs (LLD) and implementation via agile sprint delivery.

A part of the role will also include the solution design related GIP configuration data and document the lifecycle of this data within the product department. This role involves ensuring the accuracy, consistency and integrity of configuration data across various products and platforms. Inside GIP, the person will work closely with the different product build teams to streamline the use of configuration data and correct processing during its lifecycle.

The primary focus is to have high quality configuration data that can be trusted in all automation processes that GIP is responsible for. Examples of processes are server and database provisioning processes, in place upgrade processes (IPU), auto healing processes, … therefore the person will also initiate improvement initiatives together with the different GIP product owners.

DevOps Infrastructure Engineer Expert :

• Is responsible for the creation of GIP solution designs:
• Requirements gathering of new feature requests that span multiple products in our product department.
• Taking into account the GIP product roadmap.
• Working together with product owners and technical leads and creating a high-level design or blueprints.
• Protecting simplicity and avoiding unnecessary technical complexity.
• Making sure our product teams translate high-level designs into low level component designs.

• Contributes to the PI planning and driving solution delivery:
• Understanding dependencies and negotiating with multiple product teams during sprint planning.
• Taking into account agreed priorities and being able to identify what must come first and what can wait.
• Follow up of agreed solution areas and detect blockers in the solution delivery.

• Focus on GIP configuration data management:
• Identifying the root source of GIP configuration data and where it is stored.
• Defining the GIP operational processes that use configuration data.
• Technically understand how configuration data enters our product line and how it is used by our products.
• Maintaining a relationship with other product lines concerning the exchange of configuration data both in and out.
• Involved in the creation of GIP reports and dashboard using configuration data.
• Making sure our data is used in a consistent way.
• Proposes control mechanisms (reports, monitoring, alerts, …) that detect inconsistencies and defines corrective actions to keep configuration data at high quality.

• Identifies metadata created in our product line that can potentially provide additional value inside GIP but also to external stakeholders outside GIP. Defines feeding mechanisms towards the agreed data repositories and makes sure the data is available for consumption.

• Proposing GIP service improvement initiatives:
• Understand how our products are used in an operational way.
• See where new product features can improve our operational service.
• See new opportunities for AIOPS automation and make proposals that can reduce operational effort.

• Assist our product line to be API ready in the near future by understanding the automated processes that will be requested via enterprise integration platforms where GIP configuration data will play an important role.

Expected skills & experience

• Proven relevant experience in IT product engineering and/or operations in an international, large-scale and highly visible context with technology evolution challenges.

• Proven experience in a similar role and able to work together with technical senior subject matter experts. A good listener to experts while at the same time being an inspiration for the creation of new solutions. Understand when to provide guidance and when to trust the expert teams.

• Understands the technical capabilities of our product department and know who needs to work together to build and implement new solutions. Team work is crucial.

• Can create and present new high-level solution design proposals to architecture governance bodies in AXA GO.

Technical skills

• Strong general knowledge in IT and Datacenter architectures, from network, infrastructure layer to database and middleware, web architectures, automation tools, cloud integration, …

• Sufficient experience to build solution designs that cover both on-premise and public cloud datacenters. Can talk, negotiate and build solutions together with public cloud experts (AWS and Azure).

• Scrum Agile and DevOps methodology.

Leadership & Soft skills

• Strong organizational and technology skills with an ability to manage competing demands.
• Discipline and method.
• Ability to change to fit new circumstances and be able to handle unexpected demands.
• Ability to convince, federate and motivate beyond the hierarchical team and in multi-cultural environment.
• Excellent presentation and training skills, communication adapted to the audience, including executives.
• Work with minimal direct guidance, self-motivated and proactive.
• Assertiveness, empathy, active listening.
• Customer centric, result and delivery orientated.
• Fluent in English