SENIOR IT OFFICER
Capital Motion UAEUnited Arab Emirates13 hours ago
Full-timeRemote FriendlyInformation Technology
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The Senior IT Officer at Capital Motion is responsible for supporting and maintaining the company’s IT infrastructure across all hospitality and F B venues. This includes hardware, software, networking, POS systems, and user support. The role ensures smooth technology operations, data security, and system reliability to support business continuity and enhance guest experience.
Key Responsibilities
IT Infrastructure Management
Key Responsibilities
IT Infrastructure Management
- Maintain and monitor all hardware and software systems including servers, workstations, printers, and network devices.
- Ensure reliable internet connectivity and secure network access across all venues.
- Manage system updates, backups, and antivirus protection.
- Provide technical support to staff across departments and venues.
- Troubleshoot hardware, software, and connectivity issues in a timely and professional manner.
- Train staff on basic IT procedures and system usage when necessary.
- Maintain and support Point-of-Sale (POS) systems and ensure integration with reporting tools.
- Coordinate with vendors for system upgrades, troubleshooting, and maintenance.
- Ensure smooth operation of reservation, inventory, and guest management systems.
- Implement and monitor cybersecurity protocols to protect company data and systems.
- Ensure compliance with data protection regulations and internal IT policies.
- Manage user access controls and permissions.
- Maintain an inventory of IT equipment and software licenses.
- Coordinate with external IT service providers and vendors for procurement and support.
- Assist in evaluating and recommending new technologies to improve operational efficiency.
- Maintain documentation of IT systems, configurations, and procedures.
- Prepare regular reports on system performance, incidents, and IT-related expenditures.
- Install and configure hardware and software.
- Monitor system performance and resolve issues proactively.
- Support remote access and mobile device management.
- Manage email systems and cloud-based tools.
- Assist in setting up AV equipment for meetings and events.
- Bachelor’s degree in information technology, Computer Science, or related field.
- 2–4 years of experience in IT support or systems administration, preferably in hospitality or F B.
- Strong knowledge of Windows and Mac OS environments, networking, and cloud platforms.
- Experience with POS systems and hospitality software (e.g., Oracle, Micros, etc.) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and manage multiple tasks.
- Flexibility to support venues during evenings, weekends, or events as needed.
- Performs other related tasks as assigned by management.
- The work location is Yas Island, Abu Dhabi.
- Please ensure you are willing and able to work within the Abu Dhabi area before applying.
Key Skills
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