Job Summary

Assist with the day-to-day operation and maintenance of network infrastructure (LAN, WAN, WLAN, Business Internet) and voice communications systems. Assist in continuous improvement efforts of existing solutions and provide support and expertise to the implementation of new solutions. Serve as an escalation point for the help desk and desktop support team as needed. Support IT infrastructure projects as needed.

Essential Functions & Duties/Responsibilities

- Support business critical functions by achieving the highest possible availability of infrastructure at all times

- Provide top tier first-class customer service

- Provide both operational and project support within IT in order to achieve departmental and business goals

- Responsible for day-to-day monitoring and support of the corporate computing network

- Responsible for monitoring and support of corporate firewalls

- Administer and maintain enterprise NAC solution

- Maintain network monitoring solutions

- Support required infrastructure changes during and after normal business hours as needed

- Support audio visual and collaboration solutions

- Troubleshoot and resolve network related incidents

- Work with other IT teams to implement projects as needed in a timely manner

- Adhere to all IT policies

- Other duties as assigned

Minimum Qualifications/Work Experience

- Minimum of 3 years? experience supporting computer and network systems

- Network certification (CCNA/JNCIA or greater)