Job Purpose

Supports the organization’s learning strategy by helping identify training needs, aligning programs with business goals, and monitoring learning outcomes for continuous improvement.

He/she manages the operational delivery of all training activities, including scheduling, logistics, communication, attendance tracking, and event coordination. The role also involves maintaining the LMS,

handling training procurement and documentation, and providing daily support to employees. Additionally, the officer prepares learning reports, manages individual training requests and collaborates

with other teams to support development plans.

Strategic Responsibilities:

• Support the development and implementation of the organization’s learning strategy, ensuring alignment with business goals and talent development priorities.
  
• Support the annual Training Needs Analysis (TNA) process by collecting data, organizing inputs from departments, and helping summarize key learning needs for planning purposes.
  
• Contribute to analyzing learning needs across departments to identify skill gaps and recommend targeted learning solutions.
  
• Track and evaluate learning outcomes to measure impact, identify areas for improvement, and contribute to continuous refinement of the learning strategy.
  
• Monitor learning trends and best practices and provide insights to help shape strategic decisions on learning technologies, platforms, and methodologies.
  
• Ensure alignment of learning content and programs with organizational values, culture-building initiatives, and talent development frameworks.
  
• Maintain all relevant departmental policies and procedures, ensuring they are regularly updated to reflect current processes and align with the organization’s requirements.
  

Operational Responsibilities:

• Ensure that all courses, awareness and mandatory sessions listed in the training calendar are delivered by coordinating schedules, logistics, confirming training providers, and following up with stakeholders to avoid delays or cancellations.
  
• Design and maintain the Training Calendar, ensuring it is regularly updated and accurate.
  
• Manage publishing of training announcements, registration, attendance tracking, and participant communication for all learning activities.
  
• Be present at the opening and closing of all learning events to ensure proper logistics setup, assist the trainer as needed, and address participant inquiries. Monitor the event throughout, manage any issues that arise, and ensure evaluation forms are distributed to participants. Additionally, document the event by taking photos for records and reporting purposes.
  
• Maintain and update the Learning Management System (LMS), including course setup, user support, and reporting.
  
• Handle administrative tasks such as venue bookings, vendor coordination, and training-related procurement that include reviewing proposals, interviewing potential trainers, preparing technical evaluations and writing justification letters.
  
• Support internal facilitators, trainers, and subject matter experts with session preparation and technical requirements.
  
• Monitor and record training completion, feedback, and satisfaction metrics.
  
• Ensure accurate filing and documentation of learning records for compliance and audit purposes.
  
• Provide day-to-day support to employees regarding learning queries, processes and system navigation.
  
• Assist in preparing routine learning dashboards, attendance summaries and training reports.
  
• Manage all individual training requests, including reviewing the suitability of the training to the requestor’s job role, sourcing training providers, managing registration, monitoring progress, tracking participation and evaluating outcomes.
  
• Collaborate with Career Development Team to deliver the learning requirements for those employees with development plans.
  
• Assist in managing the training budget by tracking expenses, processing invoices, and ensuring that learning programs are delivered within allocated resources.
  
• Prepare training proposals for learning activities as required.
  
• Provide support in facilitating the Internship Program as needed.
  
• Create and maintain a safe and inclusive working environment that supports individual and team learning, growth, and development, while valuing and respecting diverse perspectives.
  
  
  
  

• 6+ years demonstrated administrative experience in Learning operations
  
• Bachelor’s Degree holder
  
• Excellent MS Office (Excel, PowerPoint, Word, etc.)
  
• Experienced administrator in any Learning Management System (LMS)
  
• Graphic design ability to create visually appealing flyers and promotional materials for training events
  
• Knowledge in MS Power BI
  
• Proven ability to record, collect, extract, and analyze data, translating it into clear and meaningful reports and initiatives.
  
• Excellent oral and written communication skills, with the ability to engage confidently with employees at all levels (civilian and military) and with training providers
  
• Demonstrated strong analytical skills for evaluating learning activities and training needs
  
• Excellent MS Office (Excel, PowerPoint, Word, etc.)