DevOps & Support Engineer

At Trifork, Oman, we are looking for a DevOps & Support Engineer who would like to join our team!

Your Role

As a DevOps & Support Engineer, you’ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork’s deployed solutions in Oman. You’ll ensure that our systems run smoothly — deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.

This is a hands-on role that combines technical expertise with customer focus. You’ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.

Your Responsibilities

System Maintenance & Monitoring

Ensure continuous uptime and performance of production systems.
Monitor health, resource usage, and performance metrics.
Respond promptly to alerts and incidents to minimize downtime.

Deployment & Updates

Plan, test, and deploy system updates, patches, and configurations.
Ensure smooth, low-disruption deployments.

Troubleshooting & Support

Diagnose and resolve system, hardware, and software issues.
Provide technical support to internal teams and customers, escalating when required.

Security & Compliance

Apply and monitor security best practices and vulnerability patches.
Ensure compliance with internal and external security standards.

Documentation

Maintain detailed configuration, update, and incident records.
Create and update operational runbooks and procedures.

Backup & Recovery

Perform and verify regular system backups.
Maintain and execute disaster recovery procedures.

Customer Interaction

Engage daily with customers at their premises.
Provide status updates and support SLA review meetings.

Key Results You’ll Drive

System uptime: Maintain 99.9%+ availability.
Performance: Optimize resource utilization and responsiveness.
Timely updates: Keep all systems patched and secure.
Incident response: Resolve priority incidents within defined SLAs.
Security: Pass all audits and maintain hardened environments.
Documentation: Keep 100% of system documentation up to date.

What You Bring

Bachelor’s degree in Computer Science or equivalent.
4+ years of relevant experience (10 years preferred).
Strong knowledge of Linux systems and containerized environments.
Experience with: ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB DevOps tools such as Ansible (preferred) Scripting (Python) or programming (Java, C, C++, MySQL)
Beneficial: familiarity with Networking and DPDK.
Strong troubleshooting and analytical skills.
Excellent written, verbal, and presentation skills.
Self-motivated, proactive, and able to work independently while staying team-oriented.

Why Join Trifork

At Trifork, we believe software is about people. We’re passionate about creating technology that makes a difference — empowering healthcare professionals, citizens, and businesses through smarter solutions.

In Oman, you’ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You’ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.

If this sounds like your next challenge, we’d love to hear from you.

Please apply below or send your CV and a short cover letter to [email protected].

DevOps & Support Engineer

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