Call Center Representative

Job Title: Call Center Operator Trainee

Department: Customer Service / Call Center Operations

Reports To: Call Center Supervisor / Team Lead

Contract duration: One Year Extendable

Job Summary:

We are seeking a Call Center Operator to manage a high volume of incoming and/or outgoing calls in a fast-paced environment. The role involves answering inquiries, providing information, routing calls to appropriate departments, and ensuring a positive customer experience in every interaction.

Key Responsibilities:

Answer and handle incoming calls promptly and professionally

Provide accurate information or transfer calls to the relevant team or department

Record customer details, interactions, and feedback in the system

Handle basic troubleshooting and resolve common inquiries efficiently

Ensure a high standard of service quality and call handling etiquette

Follow company scripts and standard call procedures when required

Maintain confidentiality and data privacy standards

Assist in outbound calling campaigns (if applicable)

Support administrative tasks such as scheduling, call logs, or message taking

Qualifications:

Bachelor or High diploma

Prior experience in a call center or telephone-based role preferred

Good English Language

Good verbal communication skills and clear speaking voice

Basic computer skills and familiarity with telephone systems or CRM tools

Strong listening skills and attention to detail

Ability to remain calm under pressure and multitask effectively

Punctual and reliable with strong work ethics