Senior Site Reliability Engineer

About intive

intive is a global Tech company that combines deep industry expertise, user-centric design and world-class software engineering. With a diverse team of +2,000 people and its human-centric approach, intive creates digital products that empower users, deliver business value and make a societal impact.

intive has over 20 years of experience innovating with customers across industries, including Technology, Media and Communications, Retail, Automotive, FinTech, and Telecommunications. By focusing on creating sustainable impact through digital products, intive has won the trust of leading brands such as Audi, BASF, BMW, Deichmann, Discovery, Facebook, Tandem, Paramount and Vorwerk.

What You Will Be Doing:

• Design and implement comprehensive observability strategies using Splunk and other potential tools.
• Develop dashboards and alerts for critical payment workflows to identify bottlenecks or anomalies.
• Establish baselines and KPIs for system performance and availability.
• Lead incident response efforts, performing root cause analysis and implementing long-term fixes.
• Create playbooks for recurring issues to reduce mean time to recovery (MTTR).
• Collaborate with development teams to resolve vendor-specific integration challenges.
• Define SLOs: Collaborate with stakeholders to set uptime, latency, and error rate objectives.
• Track SLAs: Monitor compliance for internal guarantees and vendor agreements, escalating breaches.
• Error Budgets: Implement and manage error budgets to balance reliability and innovation.
• Automate Monitoring: Build tools for real-time SLA/SLO tracking and alerting.
• Incident Analysis: Investigate SLA breaches, ensure postmortems address root causes, and prevent recurrence.
• Continuous Improvement: Regularly review and adjust SLOs based on system performance and business needs.

You Are a Perfect Match If You've Got:

• Extensive knowledge of Openshift AppDev Skills and Openshift pipelines
• Knowledge of Tekton
• Expertise in log management tools (e.g., Splunk) and observability frameworks.
• Strong knowledge of payment systems, including integration with internal and vendor products.
• Proficiency in scripting (e.g. Powershell) and configuration management tools.
• Experience with incident management in high-stakes, regulated environments like banking.
• Familiarity with container platforms (e.g., OpenShift) and cloud-native architectures.

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