Senior Customer Success Manager- Paris
LinkedInFrance3 hours ago
Full-timeRemote FriendlySales
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Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
As a Senior Customer Success Manager (CSM), you will partner with Account Directors to ensure customers in the French market achieve measurable outcomes and full ROI from LinkedIn Sales Navigator. You’ll act as a trusted advisor to executive sponsors and program leaders, drive scalable adoption, and lead value conversations that translate into retention and growth.
Responsibilities
Basic Qualifications:
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
As a Senior Customer Success Manager (CSM), you will partner with Account Directors to ensure customers in the French market achieve measurable outcomes and full ROI from LinkedIn Sales Navigator. You’ll act as a trusted advisor to executive sponsors and program leaders, drive scalable adoption, and lead value conversations that translate into retention and growth.
Responsibilities
- Partner with Account Directors to design and implement Sales Navigator programs that deliver measurable business outcomes.
- Act as a trusted advisor to executive sponsors, driving adoption through consulting, enablement, and data-driven insights.
- Build and refine Customer Success Plans with shared goals, KPIs, and alignment to customer strategy; demonstrate ROI.
- Deliver Strategic and Success Reviews to showcase impact, assess health, identify risks, and define next steps.
- Monitor engagement metrics, analyze trends, and implement strategies to increase usage and sustain adoption momentum.
- Proactively mitigate risk by tracking activity, creating tailored plans, and co-owning retention strategies.
- Lead executive-level value conversations, champion change management, and contribute to scalable playbooks for program maturity.
Basic Qualifications:
- 5 + years working in a Customer Success Management role
- Business fluency in French and English
- Strong knowledge of Customer Success practices and operating models.
- Ability to understand customer business objectives and design programs that achieve those outcomes.
- Executive-ready communication skills; comfortable presenting at large forums (SKOs, Executive events).
- Proven change-management experience to drive product/process adoption at scale.
- Experience leading large, global deployments and cross-functional initiatives.
- Excellent organization, project management, consulting, and time management skills.
- Analytical skills to identify growth opportunities from data and trends.
- Customer Success
- Stakeholder management
- Relationship building
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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