This role requires up to 50% travel across EMEA. You should have easy access to an international airport.

Role Summary

Responsible for providing advanced technical leadership and operational support for IoT-based Smart Building Solutions across a defined region. This role requires deep expertise in network infrastructure, Azure IoT, and Commercial and Industrial IoT systems. The Technical Lead ensures system reliability, compliance, and performance while collaborating closely with the Regional Manager and SDS Global Team.

Key Responsibilities

• Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.
• Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.
• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.
• Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.
• Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.
• Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.
• Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.
• Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.
• Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.
• Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.
• Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.
• Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.
• Respond to dynamic operational needs and provide hands-on technical support as required.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations.
• Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics.
• Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols.
• Experience with ServiceNow, ICM, and enterprise support tools.
• Proven ability to create and manage technical documentation and knowledge bases.
• Strong communication skills with the ability to translate technical findings into actionable insights.