We are seeking a highly skilled and motivated L2/L3 Technical Support Engineer with strong analytical thinking, deep technical abilities, and a passion for solving complex challenges.

In this role, you’ll take ownership of advanced technical incidents, perform deep-dive troubleshooting, develop automations, and work closely with cross-functional teams to ensure stability, reliability, and an outstanding support experience.

Beyond your technical strengths, we’re looking for someone who brings strong communication, teamwork, and a proactive mindset — someone who thrives in dynamic environments and enjoys bringing clarity and structure where others see complexity.

key Responsibilities

● Investigate, diagnose, and resolve L2/L3 technical incidents and service requests

● Perform root-cause analysis and implement long-term corrective actions

● Write SQL queries for data extraction, validation, and troubleshooting

● Develop automation scripts (Python, Bash, etc.) to streamline workflows

● Support cloud operations across Azure and AWS environments

● Collaborate with Development, DevOps, and Product teams to deliver scalable solutions

● Document solutions, share knowledge, and contribute to continuous improvement

● Proven experience in technical support, system administration, or L2/L3 engineering

● Strong SQL abilities and deep troubleshooting skills

● Hands-on experience with cloud technologies (Azure / AWS)

● Scripting experience (Python, Bash) for automation

● Solid Linux, networking, and system monitoring fundamentals

● Clear communicator with the ability to simplify complex topics

● ITIL familiarity

● Experience with CI/CD, Git, automation frameworks

● Ticketing systems (Jira, ServiceNow)

● Experience in AML/KYC or financial environment