Junior DevOps Consultant
Hipo.roRomania18 days ago
Full-timeInformation Technology
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Cluj, RO
Who We Are
Everything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.
Whatever You Aspire To, At BMW TechWorks Romania We Live And Breathe Software And We Offer a Wide Variety Of Departments And Fields Where You Can Share Your Professional Passion With Us. By Delivering Software All The Way From The Idea To The Final Product, We Lead BMW Into The Future Of Digitalization And Mobility. And This Also Means
- We search for excellence
- We get involved
- We keep it simple
- We share trust
What Awaits You
- Create setups for our markets on Genesys Cloud by using internal add-ons.
- Deep understanding of its various components, reporting and data handling
- Knowledge of APIs
- Depp understanding in call flows (including advances flows)
- Good Understanding and configuring of Workforce Management, Quality Manager and Companies
- Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections
- Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line)
- Interact with central and local departments and the vendor
- Request, Problem and Change Management
- Escalation management skills and working on improvements
- Alignment with the product owner
- Ability to adjust to dynamic project requirements
- Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- Fast learner with an ability to dive deeply into technical topics and solve them
- Ability to explain highly technical solutions in "normal" language to customers
- Good documentation skills
- Able to work under high pressure
- Collaborative and social team player
- Experience in working in an Agile environment using Jira, confluence and additional tools
- Ability to work in a dynamic international environment with team members in multiple countries and customers around the world
- Good understanding of data protection and cloud security topics
- Excellent English verbal and written skills
- German: Able to understand written and spoken communication (nice to have)
- Challenging projects with which we are shaping the mobility of tomorrow
- Great team spirit within an international team
- State-of-the-art global IT landscape and processes
- 100% implementation of the Agile Working Model methodology
- Wide range of personal & professional development opportunities
- High level of job security
- Work-Life-Balance and flexible working hours
- Attractive and performance-related remuneration
- Dynamic and highly-motivating work environment
Job Segment: Consultant, Consulting, Cloud, Change Management, Software Engineer, Contract, Technology, Engineering, Management
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