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🚀 AI Business Analyst & Scrum Master – Warranty & Claims
đź“Ť Gothenburg | Onsite
Note: Only candidates currently in Sweden will be considered.
About the Role:
We are seeking an AI Business Analyst & Scrum Master to support one of our client projects and help modernize warranty and claims operations using data, automation, and AI-driven decisioning.
This hybrid role brings together business, data, and technology teams to improve processes while ensuring smooth Agile delivery.
What You’ll Do
Business & Process Analysis
- Develop a deep understanding of the full warranty lifecycle—from claim intake to resolution.
- Map existing processes, identify inefficiencies, and recommend AI- or automation-based enhancements.
- Lead workshops and gather requirements across Warranty, Service, Legal, Quality, and IT teams.
- Support change management as teams transition to AI-enabled workflows.
Data & AI Collaboration
- Translate data insights into meaningful business implications.
- Partner with Data Scientists and ML Engineers to define data needs, features, and success metrics.
- Validate AI/ML outputs to ensure compliance with warranty rules and business expectations.
Business–IT Bridge
- Convert business needs into clear functional and non-functional requirements.
- Act as the primary liaison between business stakeholders and technical teams.
- Support UAT and ensure transparent, traceable decision workflows.
Scrum Master Responsibilities
- Facilitate Agile ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives.
- Remove impediments and promote continuous improvement.
- Foster a collaborative, high-performing team culture.
What You Bring
- Proven experience as both a Business Analyst and Scrum Master.
- Understanding of warranty or claims processes (preferred).
- Strong analytical mindset with comfort handling structured and unstructured data.
- Ability to simplify complex technical concepts for non-technical stakeholders.
- Excellent communication and stakeholder management skills.
- Familiarity with AI/ML concepts and Agile delivery.
- Scrum certification is a plus.
If you're passionate about transforming business processes with AI and leading Agile teams, we’d love to connect! 👉 Apply today. Send your CV's to [email protected]
Key Skills
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