Service Delivery Project Manager

About Us

We support our customers in their digitalization journey with our deep technical expertise.

GlassHouse has a rapidly growing business and it has many opportunities with its dynamic & energetic environment. Come to join us!

We are looking for a "Service Delivery Project Manager" to be assigned to the Project & Service Delivery Management team of Operations Directorate.

Responsibilities

• Managing GlassHouse IT Infrastructure projects in accordance with PMI processes
• Participating in the contract management process of new projects
• Managing the set up and presentation stages of current projects to be inline with the signed customer contracts
• Leading Service Delivery Management of company's ongoing projects
• Leading the customer satisfaction process

Qualifications

• University Degree from a reputable university
• Gained experience on ITIL management processes
• 3 - 6 years of experience preferably in Project Management area (Being PMP certified is a plus)
• Minimum 2 years experience on contractual management processes is a plus
• SAP Basis project management and service management responsibility is a plus
• Fluent in English
• Demonstrated ability to lead programs/projects
• Ability to identify opportunities and implement changes that improve existing processes
• Ability to perform and adapt in a changing environment
• Working effectively with internal & external customers and stakeholders