Job Title: Operations & Reconciliation Officer

Location: Doha, Qatar

Role Overview

The Reconciliation & Operations Officer will be responsible for ensuring accurate and timely financial reconciliations and settlements between Karty, its sponsor bank, and card schemes (Visa/Mastercard/Himyan/NAPS).

The role combines operational execution, compliance oversight, and analytical insight to maintain the financial integrity of Karty’s ecosystem, supporting process automation, dispute resolution, and regulatory reporting.

Key Responsibilities

Reconciliation & Settlement:

·      Execute daily, weekly, and monthly reconciliations between internal ledgers, bank statements, processor data, and scheme files.Validate settlement and clearing files (Visa Edit Package, Mastercard IPM,

·      TC33/36/47), identify mismatches, and ensure all items are resolved within SLAs

·      Oversee T+1/T+2 settlements with banks and schemes, and coordinate with Finance for posting and adjustment entries.

Dispute, Refund & Chargeback Management:

·      Handle chargebacks, retrievals, and reversals through scheme systems (VROL, Mastercom).

·      Coordinate with Customer Support and Finance to manage refunds and disputed transactions, ensuring complete resolution and accurate accounting entries.

·      Analyze recurring dispute patterns to identify operational improvements.

Reporting & Data Analytics:

·      Prepare daily EOD and monthly reconciliation reports with detailed exception analysis.

·      Develop automated dashboards (Excel/Power BI) to monitor unreconciled items, settlement timelines, and operational KPIs.

·      Collaborate with product and tech teams to automate reporting and reconciliation workflows.

Compliance & Controls:

·      Ensure adherence to QCB, PCI-DSS, and card scheme standards across settlement and reconciliation activities.

·      Perform daily reconciliation of safeguarding accounts, ensuring compliance with regulatory and internal policies.

·      Maintain complete documentation, SOPs, and audit trails to support internal and external audits.

Work with risk and fraud teams to flag unusual transaction patterns and strengthen operational controls.

Vendor & Partner Coordination:

·      Liaise with sponsor bank, processor, card personalization vendors, and other partners for operational and settlement-related activities.

·      Ensure adherence to SLAs, support audits and compliance reviews, and maintain effective communication for issue resolution.

·      Conduct regular vendor performance reviews and assist in strengthening data exchange and control frameworks.

Operational Efficiency & Improvement:

·      Participate in automation and system enhancement projects related to reconciliation and settlements.

·      Support process improvement initiatives, ensuring scalability, efficiency, and compliance across operations.

·      Document new processes, ensure smooth EOD operations, and support cross-functional coordination between Product, Finance, and Compliance teams.

Required Skills & Experience

• 3–6 years of experience in financial reconciliation, settlements, or card operations within fintech, banking, or payments.
• In-depth understanding of scheme settlement cycles, dispute and chargeback processes, and reconciliation systems.
• Hands-on experience with Excel, Power BI, and preferably SQL or similar tools for data automation and reporting.
• Familiarity with processor platforms and regulatory requirements (QCB).
• Strong analytical, documentation, and stakeholder coordination skills.

Education

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Additional certifications in data analytics, financial operations, or compliance are advantageous.