Customer Success Associate (@ Leading Australian Startup)

This is a Customer Success Associate (Homebuying) role with OwnHome based in Potts Point, New South Wales, Australia

We’re creating the pathway to homeownership with an Australian-first deposit loan and award-winning buyer's agent service. But it’s more than that. We're building a high-growth, mature, warm and capable business that combines the best people, technology, and customer service to transform how property is purchased. So aspiring homeowners can focus more on their home, and less on their loan.

-- OwnHome --

Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More about the Customer Success Associate - Startup role at OwnHome

Join the Home Buying Team and embark on a mission to guide customers into their dream homes! At OwnHome, we're not just about transactions – we're about creating unforgettable experiences for every customer.

With your support, we'll turn what can be a stressful time into a seamless, joyful journey alongside our seasoned buyer’s agents. Your day-to-day will be dynamic, using your exceptional organisational and communication skills to execute critical steps in the home buying and settlement process.

Acting as the linchpin between customers, our team, and our network of partners, you'll ensure smooth sailing from start to finish. Your ultimate goal is to evolve our homebuying and backend operations to handle the significant growth the team is experiencing. You'll measure your success in the delight our customers experience on their home buying journey, with the goal to ensure they feel supported, heard and excited every step of the way.

If you're ready to make a real difference in people's lives while working in a collaborative, empowering environment, OwnHome is the perfect place for you to thrive.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• ✅ Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
• 🔄 Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity

Key Strengths

• 🔍 Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
• 👥 Collaboration - Works with others by being open, clear in communication and listening to achieve goals
• 🤝 Negotiation - Persuades others to shift their views and/or behaviours with the goal of reaching consensus
• 🎙 Verbal communication - Speaks clearly to convey information effectively to a target audience

Why OwnHome is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with OwnHome not with Hatch.