ServiceNow Business Analyst

Description & Requirements

Who we are looking for

• Higher education degree (Bachelor’s or Engineering).
• Permission to work in the EU and a willingness to travel.
• At least two years of experience in digital transformation deliveries.
• Thorough understanding of ITILv4 concepts and relationships.
• Knowledge of process modelling tools and methodologies.
• Understanding of Agile and Scrum methodologies.
• Strong written and verbal communication skills, and excellent presentation skills.
• Ability to collaborate with people from different business areas with varying degrees of technical experience
• Knowledge of ServiceNow, at least from the fulfiller/agent perspective (must have)
• Fluent in English (at least C1 on the CEFR scale).
  
  

Nice to have:

• Experience with one or more ServiceNow applications (ITSM, HRSD, SPM, ITOM);
• One or more ServiceNow certificates (CSA, CIS, CAD);
• Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML;
• Communicative in German (B1).
  
  

Your future role

• Act as a liaison between internal departments and the ServiceNow team.
• Coordinate the ServiceNow enhancement process in line with Service Management and business demands.
• Capture business and user requirements and translate them into user stories.
• Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.
• Ensure requirements are understood, developed, tested, and delivered to specification.
• Represent project stakeholders throughout planning, development, and release processes.
• Support tasks related to building, designing, and maintaining materials to support design decisions, e.g., process maps, user journeys, focus group feedback, and change communications.
• Create and maintain functional design documentation
• Work with stakeholders to drive adoption and deliver training.
• Understand, analyze, and continuously improve IT service management processes, focusing on customer experience and efficiencies with the use of ServiceNow.
  
  

Your work relationships will be with:

• IT and non-IT stakeholders.
• ServiceNow Product Owner, Architects, Developers, and Testers.
• IT Business Process Leaders and Service Managers.
  
  

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - partially from home and the office;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits:
  
  

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

• Short online interview / short phone interview with Recruiter.
• Interview/s with member/s of the team.
  
  

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.