Opérateur IT – Secteur Financier

We are looking for a proactive and service-oriented IT Support Specialist (L2) to join our team in Luxembourg. If you are passionate about delivering high-quality end-user support and working with modern workplace technologies, this opportunity is for you.

• Install, maintain, and support workstations and related peripherals (printers, fax machines, scanners, etc.).
• Install and maintain mobile devices (iPhones and iPads).
• Provide support for application access management.
• Deliver Level 2 support and contribute to incident and problem resolution.
• Assist in maintaining the existing technical environment and support performance and capacity monitoring processes.
• Keep operational documentation up to date.
• Manage IT equipment inventory and stock.

• Strong knowledge of Windows workstation environments (Windows 10 and above).
• Experience with management tools such as SCCM, Azure AD, and Active Directory.
• Good understanding of Microsoft & Omnissa solutions.
• Good knowledge of iOS devices and related management tools.

• Excellent written and verbal communication skills.
• Ability to work independently and take initiative.
• Strong client-service orientation.
• Ability to provide support in English (additional languages are a plus).