Microsoft
Software Engineer
MicrosoftIndia16 days ago
Full-timeEngineering, Information Technology
Overview

Do you want to be part of a team within the Industry Solutions Delivery organization, chartered to improve delivery agility, reliability, security, & productivity through a holistic DevOps and Knowledge Management enablement ecosystem for teams to consistently plan, build, and deliver customer engagements and internal projects, resulting in better customer and employee experiences?

Industry Solutions Delivery applies technical and strategic depth to accelerate commercial cloud growth and drive digital and AI transformation with customers.

The Quality, Methods & Tools (QMT) group in the Business Excellence organization within Industry Solutions Delivery carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Industry Solutions Delivery Leadership for enabling Delivery Quality & Maturity.

This position is for an Engineer in the DevOps and Knowledge Management (KM) function within QMT. DevOps and KM function carries a mission to accelerate customer value through AI-first DevOps and knowledge management, empowering purposeful delivery at scale. The function’s core priorities include a) Standardize AI-first DevOps and boost adoption, ensuring all ISD projects of defined complexity and scale adopt a modern DevOps platform, standardized, AI-enhanced, and aligned with delivery methodologies, to drive consistent execution, data integrity, and delivery excellence; b) Evolve Knowledge & IP Ecosystem through Intelligence, turning knowledge management into a competitive advantage through aggressive reuse and content (knowledge asset) growth, powered by AI and community practices; c) Transform solution delivery experience, evolving and unifying DevOps, KM, and delivery accelerators into an AI-augmented platform that delivers role-aware, agentic experiences embedded in native workspaces to streamline solution delivery and boost adoption; d) Be the go-to partner for building AI-first pre-sales and delivery experiences, while setting the benchmark for internal AI adoption across engineering, services, and operations. The centralized worldwide DevOps and KM function provides a comprehensive range of DevOps, Knowledge Management and SRE capabilities, tools and services that are used across areas and regions of Industry Solutions Delivery, covering 2,500+ projects, and 35,000+ users.

Responsibilities

  • You will be responsible for the design and development of DevOps solutions in the form of products, tools and services with high quality that delight customers and add strategic value.
  • Analyze the business requirements and technical requirements to, design and implement products and services.
  • Define and adhere to the quality criteria for the tools, products and services, using measurements and insights to understand and validate the quality of experience for customers.
  • Lead and continuously improve, enhance, and adopt/build newer features/services/practices into the portfolio/catalog of services.
  • Drive continuous improvement of the supported products, tools, and services.
  • Implement and adhere to recommended engineering practices in building high quality solutions.
  • Lead/participate in the delivery of DevOps solutions through envisioning, design, implementation & operation.
  • Keep up to date in understanding and applying industry trends, engineering practices, tools, and solutions.
  • Actively collaborate with Stakeholders and Internal Business units to understand the requirements and deliver efficiently.
  • Manage and improve the engineering process, manage risks, dependencies, and compromises, and integrate software into broader ecosystems and/or products and services.
  • Consistently contribute key ideas to the product or service design and vision that appeal to the customer's sense of style, fun, and aesthetics, as well as their functional needs.
  • Develop elegant designs and tests that identify and eradicate product or service-wide problems and align to multiple-release product or service plans and feature area architecture.
  • Prepare and participate in design reviews across the team and apply expertise in available technologies.
  • Lead by example within the team by producing simple, extensible, and maintainable code with very few defects and contribute to effective test plans. Find and fix classes of defects.
  • Ensure consistent, usable, forward-looking, maintainable test infrastructure.
  • Apply metrics to drive the quality and stability of code.
  • Use data and insights from customers and production to make feature area technical design and implementation decisions.
  • Optimize, refactor, and reuse code to improve performance and maintainability, ensuring maximum efficiency, effectiveness, and return on investment.
  • Use technical knowledge of the product or service design and code to identify risks and prevent classes of bugs.
  • Synthesize data from multiple sources and present concise, impactful conclusions that influence feature teams to solve defects and meet quality targets.
  • Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions.
  • Implement the engineering lifecycle for the team or organization and lead lifecycle improvements over successive releases.
  • Optimize team processes to improve quality, engineering productivity, and responsiveness to feedback and changing priorities.
  • Drive collaboration on features across feature teams, finding ways to accomplish more by enabling others.
  • Overcome obstacles by resolving issues, regardless of team boundaries. Engage and maintain consistent communication with all relevant parties until issues are resolved.
  • Promote a positive team environment by modeling behavior that promotes good morale.
  • Mentor other engineers and proactively seek mentorship from others. Seek and provide feedback consistently. Apply insights to improve team-oriented behaviors.
  • Run platform or services in adherence to information security guidelines and practices, and in compliance with ISO standards
  • Deliver Features & Capabilities required by business, on time with expected quality.
  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.
  • Actively participate in technical communities, team events with a positive influence, present at internal / external conferences
  • Focus on driving for results and persevere despite difficulties or setbacks

Other

  • Embody our culture and values

Qualifications

  • Is experienced (7+ years) in Engineering – Development and Operations
  • Is experienced on the platforms and toolchains enabling DevOps including OSS
  • Is experienced on Open Source and InnerSource culture and framework
  • Deep technical experience on Azure DevOps, GitHub
  • Deep technical experience in one or more of the following technologies: .Net, SQL, Python, Azure CLI/PowerShell, YAML. Node.js, React (front-end)
  • Hands-on experience in Azure Services and Cloud-based technologies
  • Design and implement scalable solutions leveraging Generative AI, Large Language Models (LLMs), and agentic frameworks to deliver intelligent, context-aware applications
  • Must have a proven record of working with large vendor teams and outsourced partners
  • Ability to understand and analyze issues independently and use judgment to make decisions to run services optimally and/or restore services quickly in the event of a failure.
  • Ability to read, interpret and/or develop technical specifications, diagrams, and infrastructure blueprint.
  • Demonstrated knowledge of data – knows what data is needed, how to find new or missing data, describes defects, their impact to the customer-focused scenario and to the product or service, and their relevance to product and service targets (within scope of the job).
  • Has a sense of pride, commitment, and personal accountability for end-to-end product or service quality, completeness and resulting user experience for the life of the product or service.
  • Proven experience in using a product/service regularly to understand it thoroughly and discover ways to improve it.
  • Proven competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
  • Demonstrated commitment to a product/service’s quality in use, taking appropriate action to resolve issues throughout the life of the product or service.
  • Strong troubleshooting skills on DevOps solutions
  • Experience in delivering projects using Agile methodologies
  • Is experienced on ITSM (Service and Incident Management)
  • Experience in effective global communication skills, impact, and influence across a diverse set of stakeholders
  • Understanding of ISO requirements and documentations preferred. Has already achieved or will be able to achieve (AZ-204 or AZ-400) and AI-900 certifications in 3 months

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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