Staff Engineer

The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two types of Native Apps we own:

• Messaging: Apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall.
• Ecommerce: Apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2.

About the Role

You’ll have a chance to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

⛰️ Do work that matters, impacting thousands of businesses and millions of shoppers

🪴 Mentor and lead engineers, to make our products scale

What You’ll Do

• Define a strategy for reducing maintenance costs and improve performance and resiliency of existing Native Apps
• Lead the implementation of new Native Apps, integrating the whole Gorgias product suite with new Partners
• Work with adjacent teams to improve the way Native Apps integrate with all the products in Gorgias’s suite
• Mentor engineers within the team, to raise the engineering quality bar
• Work with senior engineers across the company to draw the future direction of our engineering practices
• Support our customers directly with issues on the Team’s domain once every 6 weeks

Who You Are

• 7+ years experience in building and scaling high traffic systems
• Significant experience with event-driven systems and eventual consistency
• You have experience integrating with third-party APIs at scale, ensuring resiliency and consistency
• Experience with continuous development/deployment
• Strongly desirable experience with Kafka, Python
• You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment. You are comfortable with working with a product team, providing feedback and suggesting new ideas
• Experience with front-end frameworks (React, Angular, Vue, Next) is a plus

• Company Benefits and Perks
• 🏖️ 22 days of paid leave (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 Weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs
• 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.