Technical Support Engineer

As a Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking Technology team, you will help resolve issues end-to-end.

Tasks & Responsibilities:

• Resolve incidents reported by business users on Banking applications
• Coordinate between various teams to fix major incidents
• Communicate updates to business users
• Document issues and resolutions using internal systems
• Ensure operational readiness of supported applications by participating in application software testing
• Contribute to long-term system enhancements either as a developer or a business analyst

Must haves:

• At least 3 years’ experience working at a financial institution as system engineer / technical support in a banking environment.
• Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) OR trade management systems (esp. OpenLink Findur/Endur)
• Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge
• Ability to report, monitor, and analyse performance according to agreed service levels
• Experience in managing internal stakeholders within a banking or financial services environment