Assistant Manager - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

DDI Engineer.

Roles

& Responsibilities

Serves

as primary support lead of DDI operations by managing customer devices and

end-to-end services. Responsible for maintaining the committed customer SLAs

& network uptime.

Provide Level-2 technical

support for all DDI activities

Need to take end

to end ownership DDI related issues/queries and provide resolutions.

Manage the

performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommends

systems improvements to overall network to maintenance impacts. Performs

preventative and routine maintenance activities. Maintains network performance

by performing network analysis, and performance tuning; troubleshooting network

problems; escalating problems to vendor.

Work

with vendors and internal support teams to update, maintain, and patch all

network infrastructure.

Create and maintain design documents

• Implement DDI deployments and upgrades/migrations
  
  

Test all new releases within the account and

ensure that all EWOs and Test Cases are complete

Work with account teams and/or clients to

determine how to apply new DDI service offerings to meet business needs and

Requirements

Ensure data integrity of production, backup,

and DRA Enterprise database Review and perform basic trending analyses under

this area of responsibility.

Responsible for any incidents and all root

cause and corrective action for the account

Peer review architecture and engineering

documents

• Provide
  
  

24-hour on-call support for IPAM and DHCP issue escalations.

Key

Competencies & Skills

• Strong fundamental and in depth hands on experience with DNS and Enterprise alliances like Infoblox and Bin
• Experience on configuring of Infoblox appliances for DNS and DHCP services,
• DHCP and DNS administrative services utilizing the Infoblox GUI etc. Very good working knowledge on IP segmenting of subnets. IPV4/IPV6 structure.
• Good understanding of Infoblox, Grid Master, Grid Members deployment and maintenance
• Overseeing resource records in domains covering a records, CNAMES, and alias of DNS names and URL’s.
• Enacting object policies and profiles.
• Managing servers, networks, subnets, and objects– DNS/DHCP pushes as well as Stop/Clean/Start.
• Use of basic Cisco network engineer skills for accessing switches and routers.
• Network trouble shooting tasks and incident management stemming from project implementations.
• Managing NTP servers – Chronos.
• Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing.
• Understand customer requirement & design a solution & then implement the same.
• Good knowledge of all LAN switching technologies e.g. Spanning Tree, VLAN management and VTP concepts etc.
• Working knowledge of firewalls.
• Good to have
  
  

relevant LAN/WAN certifications

Education & Qualifications

Engineering

Graduate

Special Condition

Candidate should be

open to work in flexible shifts.