Gorgias
Senior Front End Engineer
GorgiasPortugal16 days ago
Full-timeEngineering, Information Technology
We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

  • Quality: conversations that feel authentic and on-brand.
  • Experience: effortless shopping from chat to checkout.
  • Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

The teams you could be joining

Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.

Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.

Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication & authorization capacities to external and internal developers.

Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.

In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.

Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones

What You'll Do

  • Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.
  • Optimize our apps for speed and scalability, ensuring they work smoothly on any browser
  • Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.
  • Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.

Who You Are

  • You’ve got 5+ years of experience with TypeScript and React.
  • You know the ins and outs of the frontend stack—CDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD.
  • You’ve worked in high-traffic environments — where scalability and performance are crucial.
  • You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.
  • You follow best practices, but you're not afraid to make smart trade-offs when necessary. You build scalable and reliable frontend applications:
  • You leverage React composition model to build reusable, well tested and flexible components.
  • You're familiar with modern async state handling (react-query).
  • Inversion of control and the testing pyramid are familiar concepts to you.
  • You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.

Nice to have: You’re familiar with WebSockets.

Bonus Points If You Have:

  • Pnpm for tooling
  • You’re familiar with frontend UI/UX scaling topics like design systems
  • You’re interested in frontend architecture and platform work

Interview process

Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.

  • Meet one of our tech recruiters (30 minutes)
  • Meet two of our Engineering Managers (45 minutes)
  • Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)
  • Meet the CTO and co-founder (30 minutes)

After completing these steps, we conduct reference checks before extending an offer.

Company Benefits And Perks

  • 🏖️ 25 days of paid leave (We follow each country's appropriate PTO Laws)
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 Weeks)
  • 💻 MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs
  • 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].

Key Skills

Ranked by relevance
Apply