The Infrastructure Support Network Support Team sustains a wide range of customers on ︎︌︍︇︈︎︁︂ ︂︆︄︃ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎an extensive range of networking technologies. As this is a support position, the work is fast-paced and you will often be required to work to demanding deadlines.

This role demands the engineer to provide advanced network support and assist in implementing new infrastructure & systems. The role is based in the NOC, providing Switching and Firewall support to several customers.

The main roles and responsibilities of this position include:

• Ownership of support calls via ServiceNow;
• ︁︀ ︂︃︃ ︇︅ ︀Provide regular updates to both the customer and the Service Desk of open events;
• Ensure effective and rapid response to Major Incidents;
• Maintain an in-depth knowledge of industry standards relevant to the role;
• To adhere to all company policies and processes as communicated by line management to maintain corporate ISO accreditation levels;
• To obtain and maintain technical accreditations as required by management following the guidelines provided by manufacturers and software vendors;
• Advanced troubleshooting of customer environments;
• Performance monitoring;
• Maintenance, administration, and configuration of network devices such as Routers, Switches, Firewalls;
• Meticulous approach, effective written and oral communicator.

Skills, Knowledge, and Experience:

• Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff;
• Identify the work required and organize, facilitate and/or perform the work with only limited guidance from line management;
• Good analytical skills, structured and methodical approach;
• Highly organise, with the ability to plan for short to medium-term objectives;
• Routing, Switching, and Security on enterprise-class devices;
• Cisco Certifications are a plus (CCNA, CCNP);
• Cisco routing and switching skills and knowledge.

Preferred Skills:

• Graduate or equivalent experience;
• Appropriate professional qualifications;
• Additional skills in technologies interacting with the network equipment are a plus (storage, operating systems, virtualization);
• Excellent communication skills, both oral and written.

What we offer:

• High-quality external and internal technical training with a dedicated training department.
• Reimburse certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

Fixed benefits:

• Recommendation Bonuses for new team members;
• Private medical subscription; Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Bookster corporate library subscription;
• Career development opportunities.

Flexible benefits:

• Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).