Application Support Agent Junior
NetcompanyBelgium19 days ago
Full-timeRemote FriendlyInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready for a sneak-peek in the day of a Application Support Agent Junior in Netcompany?
As a Application Support Agent Junior You Will
What would make you a fit for the role:
Being a part of the Netcompany team, you will be provided with:
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready for a sneak-peek in the day of a Application Support Agent Junior in Netcompany?
As a Application Support Agent Junior You Will
- Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
- Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.
- Ensure end-users are regularly informed about the status and progress of their requests.
- Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
- Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
- Collaborate closely with the development team to align user needs with system improvements.
- Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.
What would make you a fit for the role:
- Higher education or equivalent overall experience.
- At least two year of successful experience in application support.
- Strong analytical skills and the ability to quickly understand processes.
- Hands on experience working with a ticketing system.
- Excellent communication skills with a focus on ensuring customer satisfaction.
- Ability to work effectively in an international and multicultural environment.
- Excellent knowledge of English is mandatory.
- Being a strong team player with excellent interpersonal and relationship-building skills.
- ITIL Foundation Certification is an advantage.
- Experience with European Institutions is a significant plus.
Being a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Ready to apply?
Join Netcompany and take your career to the next level!
Application takes less than 5 minutes