We are looking for an EMS Technical Specialist to lead the delivery of complex Enterprise Managed Services (EMS) projects. This role is ideal for a professional with strong hands-on experience in VMware, NSX, Fortigate, and solid networking fundamentals.

You will work closely with internal teams and customers to ensure accurate technical delivery, seamless deployments, and high-quality service transitions.

🔹 Responsibilities

• Lead deployment and integration of EMS technical solutions
• Validate technical requirements and ensure customer alignment
• Manage service requests and support delivery teams
• Produce high-quality technical documentation
• Execute service transition and operational handover
• Communicate effectively with customers and stakeholders
• Provide detailed project plans, updates, and technical guidance

VMware (Critical)

• VMware vSphere
• ESXi
• vCenter
• vCloud / vCloud Director
• VMware NSX

Networking

• Strong basic networking knowledge (L2/L3 fundamentals)
• VLANs, routing basics, subnets, IP addressing
• Troubleshooting in multi-vendor environments

Security

• Hands-on experience with Fortigate firewalls
• NSX security / microsegmentation knowledge

Other Requirements

• Strong documentation skills
• Ability to manage technical customer interactions
• Fluency in English (spoken and written)

🔹 Nice to Have

• Experience in Managed Services or Telco environments
• Automation (Ansible, Terraform)
• Monitoring & observability tools