SPH Engineering is a global leader in drone technology development, offering UAV software solutions, integration services, and custom development to enhance drone use across various industries such as surveying, data collection, and entertainment. Established in 2013 and headquartered in Latvia, SPH Engineering serves customers and partners in over 150 countries. The company's cutting-edge technologies include automated flight planning with UgCS, integrated drone and sensor systems, and innovative Drone Show Technologies for entertainment applications. SPH Engineering also specializes in data processing solutions and tailored development services for the growing drone industry.

We are seeking an energetic Tech Support Engineer to join our Engineering team, focusing on client assistance.

Responsibilities

• Provide technical support for SPH Engineering products via Jira Service Desk, email, and phone.
• Act as a link between customers and the technical team, ensuring clear communication and timely issue resolution.
• Continuously improve the support experience for SPH software users.
• Contribute user stories, insights, and ideas to the marketing team (articles, FAQs, how-to content, videos, etc.).
• Create, update, and refine training materials, user manuals, and other technical documentation.

Requirements

If your skills don't fully match the requirements but you're eager to grow in our field, we would be happy to meet you and learn more about your experience!

• UAV flight principles and basic drone operations
• Mission planning concepts (flight patterns, waypoints, coverage)
• GNSS/GPS basics and navigation fundamentals.
• Technical troubleshooting methodology.
• Log file analysis and diagnostic tools.
• Experience with Windows and Linux operating systems.
• Strong English communication skills (written and verbal) as we are an international company.
• Customer support experience.
• Ability to explain technical concepts clearly to non-technical users.

Nice-To-Have

• Knowledge of geophysical survey methods (GPR, magnetometry, bathymetry,gravimetry).
• GIS fundamentals (projections, coordinate systems, datum transformations).
• Familiarity with geospatial data formats (KML, shapefiles, GeoTIFF).
• Basics of photogrammetry or remote sensing.
• Background in geography, geology, or surveying.
• UAV pilot certification.
• Experience with professional survey equipment.

We Offer

• Excellent opportunities for professional and career growth.
• Work in an international company within a high-tech, rapidly growing industry.
• Flexible hybrid work model; office located in a scenic area near the forest in Baloži.
• Supportive and collaborative team.
• Health insurance package.
• Free parking at the office.