IT Support Analyst
DGH RecruitmentLuxembourg12 days ago
Full-timeRemote FriendlyInformation Technology
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IT Support Analyst - Luxembourg - Permanent - Up to 67,000 EUR
A fantastic opportunity has arisen for an IT Support Analyst to join our Luxembourg based global law firm on a permanent basis.
Key Responsibilities
- Provide full onsite IT support to lawyers and business professionals in Luxembourg
- Deliver support for desktop hardware/software, remote access (VPN, tokens), mobile devices, and meeting room tech (incl. video conferencing)
- Work with the Technical Lead and global teams on projects and pilot rollouts, assisting with training and issue resolution
- Support infrastructure tasks and coordinate with vendors when needed
- Engage users with face-to-face support and educate them on legal and office technologies to improve productivity
- Document technical issues, share knowledge with the team, and contribute to service improvements
Key Skills & Experience
- Fluency in English and French (spoken and written)
- Previous experience in IT support or training, ideally in legal or professional services
- Familiarity with Microsoft Office, iManage, and legal tech tools is beneficial
- Good understanding of cybersecurity best practices
- Hands-on experience with hardware/software setups (Windows, iOS, Android), printing, video conferencing, Wi-Fi, Cisco phones
- Proactive, self-motivated, and customer-focused mindset
- Strong problem-solving skills and ability to support users at all levels in a multicultural environment
IT Support Analyst - Luxembourg - Permanent - Up to 67,000 EUR
Key Skills
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