Technical Support Lead
DGH RecruitmentLuxembourg12 days ago
Full-timeInformation Technology
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Technical Support Lead - Luxembourg - Permanent - Up to 91,500 EUR
A fantastic opportunity has arisen for an Technical Support Lead to join our Luxembourg based global law firm on a permanent basis.
Key Responsibilities
- Provide advanced, client-facing IT support, particularly to partners and senior stakeholders in the Luxembourg office
- Act as the local technical lead and escalation point, guiding and mentoring the local IT team
- Lead VIP support and ensure exceptional service delivery standards are maintained
- Coordinate with global IT teams and represent Luxembourg in firmwide technology initiatives
- Manage and improve local technical operations (e.g., SCCM/Intune, OS builds, asset management)
- Support implementation and testing of new desktop technologies, tools, and global IT projects
- Lead incident, problem, and change escalation locally in the absence of the Regional Tech Manager
- Contribute to knowledge sharing, training, documentation, and internal IT communications
- Collaborate with Legal Tech and Learning & Development to improve user adoption and tech readiness
- Help evaluate vendor solutions and manage local procurement in line with global policies
- Promote IT best practices, process improvement (Lean/Agile), and compliance with ITIL standards
Key Experience / Skills Required
- Excellent client service, communication, and stakeholder engagement skills
- Proven ability to lead, coach, and upskill technical teams
- Hands-on experience with Microsoft 365, Office tools, Citrix, and mobile platforms (iOS/Android)
- Knowledge of Document Management Systems (e.g., iManage) and legal applications
- Understanding of ITIL, Change and Problem Management processes
- Experience with OS imaging, Intune/SCCM packaging, and enterprise desktop support
- Experience working within a legal environment
- Fluent in English and French (written and spoken) – additional languages are a plus
- Proactive, analytical, and committed to continuous improvement and innovation
Technical Support Lead - Luxembourg - Permanent - Up to 91,500 EUR
Key Skills
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