Technical Support Engineer

The Role

You’ll be part of a growing, collaborative team where knowledge sharing and teamwork are core values. As a Customer Technical Support Engineer, you’ll work closely with sales teams and customers to deliver high quality technical solutions, solve complex challenges, and support long term adoption of the platform. You’ll act as a key technical contact throughout project delivery and ongoing support.

This position also includes handling Level 2 and Level 3 support, carrying out deeper investigations, troubleshooting advanced issues, and keeping internal documentation accurate and up to date.

What You’ll Do

• Support customers with technical questions and product issues
• Manage Level 2 and Level 3 escalations, ensuring thorough investigation and resolution
• Document findings, system updates, and configuration changes
• Understand customer requirements and design tailored technical solutions
• Build, test, and deploy configurations and features with customers
• Create reports and scripts using business logic
• Deliver training through calls, workshops, and demos
• Maintain strong relationships with enterprise customers from onboarding onwards
• Act as the customer’s internal advocate, highlighting improvement opportunities

Who You Are

You enjoy helping customers succeed and take pride in delivering dependable, well designed solutions. You thrive in a fast moving environment, collaborate naturally across teams, and are comfortable tackling technical challenges.

You Have

• A solution oriented mindset with strong customer empathy
• Experience in a technical, customer facing position
• Clear communication skills across different cultures and time zones
• Ability to collaborate closely with sales, support, and engineering
• Curiosity and a strong drive to learn new technologies

Requirements

• Experience managing technical investigations, including Level 2 and Level 3 escalations
• Ability to track system changes and maintain documentation
• Comfortable writing scripts and reports using JavaScript and SQL
• Understanding of servers, operating systems, networking, and mobile or distributed systems
• Fluency in English