Service Delivery Manager

Job Description

Job Title: Service Delivery Manager – Data Protection Tribe (CISO Division)

About Us

The Data Protection Tribe is an integral part of the CISO (Chief Information Security Officer) division, providing essential security services to protect data and ensure compliance. Our mission is to deliver solutions that safeguard sensitive information while enabling operational excellence. Our key services include:

• Data Governance, Risk, and Compliance
• IT and Information Assets Classification
• Data Discovery and Data Leakage Prevention
• Email Security
• GDPR Compliance
  
  

Our Tribe Is Organized Into Three Closely Collaborating Squads

Data Protection Governance: Defining strategy, standards, and policies.

Data Protection Engineering: Delivering technical solutions and tools.

IT Data Management: Supporting data classification and GDPR compliance.

About The Role

As a Service Delivery Manager, you will play a central role in managing and optimizing the delivery of the tribe’s services. This includes aligning incoming requests with team capacity, facilitating collaboration between stakeholders, ensuring quality deliverables, and driving continuous improvement in our service offerings.

Key Responsibilities

Service Request Management

• Manage incoming requests, ensuring they align with the team’s capacity to meet delivery needs.
• Oversee the intake process for initiatives, ensuring clarity and prioritization of work.
  
  

Collaboration and Coordination

• Facilitate collaboration among clients, data protection experts, and cross-functional teams to ensure services align with customer needs.
• Act as a key point of contact to connect stakeholders and match customer requirements with solutions.
  
  

Delivery Optimization

• Streamline impacts, dependencies, estimates, and priorities to enhance the quality and predictability of deliverables.
• Maintain and update the backlog of operational (run) activities to reflect current priorities.
  
  

Operational Engagement

• Collect inputs from stakeholders, manage issues, and identify solutions or workarounds.
• Support the team in producing deliverables, ensuring proper documentation and accessibility.
  
  

Quality Assurance

• Ensure deliverables meet defined requirements, guidelines, and standards, including proper documentation of technical solutions.
• Contribute to the production of high-quality outcomes that meet client and regulatory expectations.
  
  

Monitoring and Reporting

• Monitor service-level agreements (SLAs), customer satisfaction, and issue resolution to ensure operational excellence.
• Prepare reports for steering committees and governance bodies, ensuring transparent communication and accountability.
  
  

Regulatory Compliance and Attestations

• Collaborate with data protection experts to produce and review regulatory attestations for stakeholders, ensuring accuracy and compliance.
  
  

Service Catalog Maintenance

• Update and maintain the service catalog, ensuring it is clear, accessible, and demonstrates value to clients.
  
  

Continuous Improvement

• Identify new needs, requirements, and gaps to enhance services, working closely with the Scrum Master to drive change and improvement.
  
  

What We’re Looking For

• Strong organizational and collaboration skills with a proactive, solution-oriented mindset.
• Experience in managing service delivery and working across multidisciplinary teams.
• Knowledge or interest in cybersecurity, data protection, and compliance standards.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Commitment to fostering an inclusive and collaborative workplace.
  
  

Why Join Us?

• Enhance your cybersecurity and compliance expertise in a rapidly evolving field.
• Demonstrate and grow your organizational and service delivery skills.
• Contribute directly to safeguarding critical data while working in a diverse, inclusive, and international environment.
• Play a pivotal role in optimizing and enhancing the operations of a high-impact team.
  
  

Join us in building innovative solutions and delivering exceptional services that make a meaningful difference in data protection and compliance.

About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.
  
  

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About The Team

As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office (CISO) in charge of putting in place the required controls to adequately and effectively protect our information assets.