About the role

We at F1 Service Center are looking for a Customer Support Specialist for our client PointPay – a global crypto services ecosystem (Exchange, Wallet, Payment System, Launchpad) operating in 19+ languages and markets worldwide.

This is a long-term, fully remote role with a 2/2 shift schedule (night shifts only), supporting users of PointPay’s products.

Key responsibilities

• Provide customer support via Intercom (chat & tickets)
• Manage and audit user accounts in internal systems
• Process and verify manual transactions in line with internal procedures
• Prepare and maintain regular reports in Google Sheets (metrics, quality, volumes)
• Escalate complex or suspicious cases to the relevant teams (compliance, finance, technical support)
• Maintain a high level of communication quality, empathy, and attention to detail in every interaction

Requirements

• 2+ years of experience in customer support or customer operations
• 1+ year of experience in crypto/Web3 (must-have)
• English – C1+ (Advanced), written and spoken
• Russian – C1 (Advanced) OR Ukrainian – Native
• Confident user of Google Sheets (reports, basic formulas, filters; pivot tables will be a plus)
• Strong customer care mindset, high written literacy, and attention to detail
• Ability to follow procedures precisely and work with financial / sensitive user data

Domain experience

• At least 1 year in Blockchain / Crypto / Web3 products or services

Schedule & format

• Remote, full-time
• Time zone: GMT+3 (company operates in this time zone)
• Shift pattern: 2 days on / 2 days off
• Night shift: 19:00–07:00 GMT+3
• Average of 14–16 night shifts per month

We offer

• Work with a well-known international crypto ecosystem (PointPay)
• Salary from $1,000 to $1,200 at the start, with regular performance and salary reviews after the probation period and twice a year
• Remote work from any location compatible with GMT+3 time zone
• 2/2 schedule that gives you full days off between shifts
• Opportunities for career and professional growth in a deep Web3/crypto domain
• Supportive, international team (about 70% of the team are from Ukraine and the EU, plus colleagues from Mexico, LatAm, and Asia)
• Internal learning, knowledge sharing, and a friendly team culture
• We work under a contractor model;

How to apply

If this role sounds interesting, please apply via LinkedIn with your full and updated CV.

You can also include your Telegram handle in your CV or cover letter for faster communication 😊