IT Specialist Helpdesk

Description

VIB is a leading life sciences research institute in Belgium, supported by the Flemish government and embedded within Flemish universities. VIB brings together 2,000+ scientists and staff in 10 research centres, combining pioneering fundamental research with a strong drive to translate discoveries into applications in health, biotechnology and agriculture. Researchers benefit from state-of-the-art core facilities (12 centralized platforms) and an experienced innovation & business team connecting science to industry and supporting spin-off creation.

The VIB Center for Inflammation Research (IRC) is hosted at Ghent University and Vrije Universiteit Brussel and currently includes 20+ Principal Investigators and 450 scientists from around the world. IRC investigates the molecular and cellular mechanisms of inflammation, including inter- and intracellular signaling, immune cell biology, barrier tissue function, and the transition from homeostasis to disease. IRC combines molecular biotechnology, structural biology, cell biology, immunology, mouse genetics, bioinformatics, and translational clinical studies. Several IRC PIs hold clinical appointments and actively bridge fundamental insights with therapeutic innovation and biotech development.

The ICT team of the VIB-UGent Center for Inflammation Research (IRC) in Zwijnaarde is looking for a motivated and service-oriented IT Helpdesk Professional.

Key Responsibilities

Responsibilities

Working closely with the five other members of our IT team, you will play a key role in supporting more than 500 logistical, administrative, and scientific staff members. Your responsibilities include, but are not limited to:

• Providing local and remote IT support
• Preparing and configuring end-user devices
• Managing user accounts
• Troubleshooting technical issues for employees
• Offering onsite support for meetings, seminars, and events
  
  

You will also contribute to the installation, configuration, monitoring, and maintenance of our IT infrastructure, including:

Hardware

• Network backbone
• Printing infrastructure
• Physical and virtual servers
• End-user workstations & laptops
  
  

Software

• Backend systems (Linux)
• Frontend deployments (Windows – Linux – macOS)
  
  

Profile

Essential

• A genuine passion for all things ICT
• Practical experience with key technical aspects of Windows (installation, software management, registry, etc.)
• A degree in computer science or equivalent experience gained professionally or through personal projects
• Excellent command of written and spoken English
• Familiarity with PC hardware architecture for day-to-day maintenance
  
  

Desirable But Not Required

• Experience with Linux is a strong advantage
• Relevant work experience is helpful but not mandatory
• Strong analytical and problem-solving mindset
• A true team player who can also work independently
• A career within an inclusive, supportive, and internationally renowned scientific institute
• A permanent contract with the possibility of remote work and an attractive package of extra-legal benefits
• Experience with macOS is a plus
• Knowledge of network environments is an asset
  
  

Key personal characteristics

• Structured and detail-oriented
• Eager to learn and able to persevere when facing technical challenges
• Communicative and customer-focused
• Stress-resistant and reliable
  
  

We offer

• A career within an inclusive, supportive, and internationally renowned scientific institute
• A stimulating role within a close-knit and collaborative IT team
• A dynamic and continuously evolving IT environment that ensures ongoing learning and challenge
• A permanent contract with the possibility of remote work and an attractive package of extra-legal benefits
  
  

How to apply?

To help us understand your genuine strengths and customer-focused mindset, we kindly ask you to write your application and motivation letter in your own words as much as possible.