Our job opportunity

Today, we are currently recruiting an IT Process & Documentation Officer.

Your responsibilities

*Your daily tasks

• Evaluate current IT processes to identify inefficiencies and potential risks.
• Collaborate with technical teams to map and document critical processes.
• Draft and update policy documents, procedures, and manuals related to IT processes.
• Ensure consistency and availability of documentation for all stakeholders.
• Ensure IT processes comply with regulatory standards and norms (ISO, ITIL, GDPR, etc.).
• Participate in IT audits and follow up on audit recommendations.
• Propose improvements to IT processes to increase efficiency and reduce risks.
• Design and monitor key performance indicators (KPIs) to measure process effectiveness.
• Train and support IT teams and business users on new procedures and documentation.
• Provide ongoing support for the proper application of documented processes.
• Work closely with IT, security, legal, and compliance teams to ensure IT processes are aligned with business objectives and requirements.
• Participate in the preparation of the department's budget

*Your other missions

• Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
• Participating in the integration of new employees
• Participating in waste sorting and energy saving through responsible behavior

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The required profile

Studies / training

Master's degree in computer science, information systems management, or equivalent experience in a similar role.

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Experience

3 years of experience in a similar role

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Skills and knowledge required

*IT Tools

Mandatory:

Microsoft Office suite

*Languages

Mandatory:

• French: fluent spoken and written (C1 minimum)
• English: fluent spoken and written (C1 minimum)

*Know-how and interpersonal skills specific to the job

• Good knowledge of ITIL, ISO 27001 or other similar standards.

*Other

• Valid permanent B driving licence

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Our offer

• A compensation based on a salary scale, plus fringe benefits
• A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.

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Note regarding the recruitment process

• The whole application process is managed by Skeeled.
• Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.

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lux-Airport - Société de l’Aéroport de Luxembourg SA

Your next professional destination

Working for lux-Airport

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

• Providing a safe, high-performance infrastructure for the air transport of passengers and goods
• Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 400 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

Committed to diversity and inclusion, lux-Airport has signed the Lëtzebuerg Diversity Charter and ensures equal opportunities at every stage of the recruitment process.