About the job

We are looking for an experienced Business Analyst with strong expertise in life insurance agency management, focusing on commission structures, bonus calculations, and benefits administration. The candidate will work closely with business stakeholders and technical teams to deliver high-quality solutions that optimize agency operations and ensure compliance with client's standards.

Key Responsibilities

• Gather and document business requirements for agency management processes, including commission calculation, bonus payouts, and benefits administration.
• Analyze existing workflows and perform GAP analysis to identify improvement opportunities.
• Prepare BRDs, FSDs, and process documentation for system enhancements and new implementations.
• Configure and validate commission rules, overrides, and incentive structures in agency management platforms.
• Ensure compliance with regulatory guidelines and Prudential’s internal policies.
• Collaborate with development and QA teams for UAT planning, defect resolution, and production rollout.
• Provide recommendations for process optimization and automation to improve operational efficiency.

Required Skills & Experience

• 6–7 years of experience as a Business Analyst in Life Insurance domain.
• Strong knowledge of agency management, commission structures, bonus/incentive calculations, and benefits administration.
• Hands-on experience with policy administration systems and agent hierarchy management.
• Proficiency in requirement gathering, documentation (BRD, FSD), and stakeholder management.
• Familiarity with regulatory compliance and audit requirements in insurance operations.
• Excellent communication and analytical skills; ability to work in onsite client environment.

Preferred Skills

• Experience with agency management tools such as Life Asia for policy administration and agent hierarchy management or similar insurance platforms.
• Knowledge of Life Insurance products