Senior Consultant

Job Purpose

The Senior Consultant – ATM Business will support product delivery, business analysis, user acceptance testing, and vendor coordination for the bank’s ATM and self-service channel operations. Reporting to the Vice President – ATM Business Management, this role ensures that ATM network performance, compliance, and customer experience align with the bank’s strategic goals and operational standards.

Key Responsibilities

• Conduct detailed business analysis to improve ATM and self-service channel performance.
• Prepare, plan, and execute User Acceptance Testing (UAT) for all ATM-related enhancements, ensuring alignment with functional, operational, and regulatory standards.
• Assist in vendor management, including SLA tracking, performance evaluations, and issue resolution.
• Prepare and deliver management reports covering ATM network performance, customer usage trends, and cost optimization insights.
• Support ATM expansion initiatives, upgrades, modernization projects, and new feature rollouts.
• Collaborate with Risk, Compliance, Operations, and other teams to ensure ATM operations meet all regulatory and security requirements.
• Coordinate the full ATM lifecycle management, including deployment, configuration, maintenance, monitoring, and replacement planning.
• Provide support for operational incidents, system outages, or service disruptions related to the self-service channel.

Qualifications & Experience

• Bachelor’s degree in Business, Banking, Information Systems, or a related discipline.
• 4–6 years of experience in banking operations, self-service channels, ATM business, or digital banking environments.
• Strong knowledge of ATM operations, card management systems, switching platforms, and digital banking processes.
• Good understanding of regulatory and compliance requirements related to ATM and customer-facing channels.
• Proficiency in MS Excel, Power BI, dashboards, and reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret data and recommend improvements.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in cross-functional environments with multiple business and technical teams.

Desired Attributes

• Strong attention to detail with a process-oriented approach.
• Customer-focused mindset with the ability to propose innovative improvements.
• Ability to work independently while contributing to team goals.
• High sense of ownership, accountability, and proactive attitude.