Technical Support Engineer – Remote (Healthcare IT)
Scale Up Recruiting PartnersArgentina11 days ago
Full-timeRemote FriendlyInformation Technology
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Location: LATAM (Remote)
Schedule: Full-time, aligned to EST (UTC–5)
Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills, strong troubleshooting abilities, and the capacity to learn fast and work under pressure.
This is a client-facing support role. You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution. Only candidates with C1+ fluency and sharp problem-solving skills will be considered.
What You Will Do
Communication
Schedule: Full-time, aligned to EST (UTC–5)
Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills, strong troubleshooting abilities, and the capacity to learn fast and work under pressure.
This is a client-facing support role. You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution. Only candidates with C1+ fluency and sharp problem-solving skills will be considered.
What You Will Do
- Provide real-time technical support to U.S. dental offices (phones, remote access, tickets).
- Troubleshoot issues related to Windows 10/11, networking, printers, scanners, VoIP, software installs, and general IT problems.
- Perform server checks, domain controller basics, and cloud backup monitoring.
- Clearly communicate technical information to non-technical users.
- Document issues, resolutions, and follow-up actions accurately.
- Escalate complex cases when necessary.
Communication
- C1+ English fluency (spoken & written) — mandatory.
- Clear, professional, easy-to-understand communication.
- Ability to understand issues quickly and respond confidently.
- 3+ years of experience in Technical Support / IT Support / Help Desk roles.
- Strong troubleshooting across Windows environments (Windows 10/11).
- Good understanding of:
- Networking & connectivity issues
- Routers, firewalls, and port forwarding
- Domain controllers (setup & maintenance basics)
- Experience setting up and troubleshooting:
- printers, scanners, fax machines
- VoIP systems
- Ability to assemble, diagnose, and upgrade PCs.
- Smart, fast-learning, and detail-oriented.
- Thorough, cautious, and able to work under pressure.
- Takes ownership of issues and ensures full resolution.
- Remote position, aligned with U.S. Eastern Time.
- Daily communication with U.S.-based teams.
- PTO
- Monthly payments on the 15th (for previous month).
- Supportive, collaborative team environment.
- Opportunities for professional growth.
- Compensation: USD $9/hour (full-time contractor).
Key Skills
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