Technical Support Engineer – Remote (Healthcare IT)

Location: LATAM (Remote)

Schedule: Full-time, aligned to EST (UTC–5)

Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills, strong troubleshooting abilities, and the capacity to learn fast and work under pressure.

This is a client-facing support role. You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution. Only candidates with C1+ fluency and sharp problem-solving skills will be considered.

What You Will Do

• Provide real-time technical support to U.S. dental offices (phones, remote access, tickets).
• Troubleshoot issues related to Windows 10/11, networking, printers, scanners, VoIP, software installs, and general IT problems.
• Perform server checks, domain controller basics, and cloud backup monitoring.
• Clearly communicate technical information to non-technical users.
• Document issues, resolutions, and follow-up actions accurately.
• Escalate complex cases when necessary.
  
  

Requirements (Strict)

Communication

• C1+ English fluency (spoken & written) — mandatory.
• Clear, professional, easy-to-understand communication.
• Ability to understand issues quickly and respond confidently.
  
  

Technical Skills

• 3+ years of experience in Technical Support / IT Support / Help Desk roles.
• Strong troubleshooting across Windows environments (Windows 10/11).
• Good understanding of:
• Networking & connectivity issues
• Routers, firewalls, and port forwarding
• Domain controllers (setup & maintenance basics)
• Experience setting up and troubleshooting:
• printers, scanners, fax machines
• VoIP systems
• Ability to assemble, diagnose, and upgrade PCs.
  

Mindset & Performance

• Smart, fast-learning, and detail-oriented.
• Thorough, cautious, and able to work under pressure.
• Takes ownership of issues and ensures full resolution.
  
  

Work Conditions

• Remote position, aligned with U.S. Eastern Time.
• Daily communication with U.S.-based teams.
• PTO
• Monthly payments on the 15th (for previous month).
• Supportive, collaborative team environment.
• Opportunities for professional growth.
• Compensation: USD $9/hour (full-time contractor).