IT Customer Support Engineer

Location: East Wall, Dublin 3

Employment Type: Full-Time, Permanent

Salary – Market Salary DOE

Working Hours: Monday–Friday, 9:00am–5:15pm

Eligibility: Applicants must have full working rights in Ireland (sponsorship is not offered)

Benefits:

• Company pension (10% employer / 5% employee) after 6 months
• Annual discretionary bonus
• Supportive, professional working environment with opportunities to grow

About the Role

We are seeking a highly capable and service-focused Customer Support Engineer (IT) to join our team. The successful candidate will deliver advanced end-user support, assist with the administration of cloud and on-premises systems, and contribute to ongoing improvements in IT operations and processes. This role supports users across Ireland and Europe and requires strong technical abilities, excellent communication skills, and a proactive, solutions-driven attitude.

In this position, you will also play an important role in promoting a strong safety culture by demonstrating best practices, encouraging open communication, and supporting colleagues in maintaining high standards across all areas of the business.

Key Responsibilities

• Manage day-to-day BAU IT activities, including responding to incidents on the IT Service Desk.
• Provide advanced end-user support across Windows 10 environments, printing, O365, email, documentation, and application-related issues.
• Administer and manage Windows Server, Exchange Online, Office 365, and Active Directory/Azure AD systems.
• Support implementation and administration of SharePoint Online and OneDrive.
• Perform hardware and software installations in line with company policies (e.g., AutoCAD, Bluebeam).
• Document IT operational processes, procedures, and troubleshooting guides.
• Administer Microsoft Intune for end-user device management.
• Enrol and manage iOS and Android mobile devices.
• Deliver training and guidance to staff on IT best practices and new solutions.
• Manage personal ticket queue and adhere to SLAs.
• Contribute to maintaining a positive safety culture by following established procedures and communicating clearly with colleagues.

Key Requirements

• Microsoft Azure certifications and/or related technical certifications.
• Strong English communication skills (verbal, written, presentation).
• Excellent organisational skills and strong attention to detail.
• Solid understanding of end-user support, troubleshooting, and problem resolution.
• Experience with Microsoft Active Directory / Azure AD Hybrid, including group policies.
• Proficiency with Microsoft Intune administration and device provisioning.
• SharePoint Online and OneDrive implementation/administration experience.
• Experience working with Office 365 and Azure Active Directory.
• Working knowledge of TCP/IP, IP addressing, and subnetting.
• Experience with end-user application support.
• Knowledge of data backup technologies (e.g., Datto Backup & Replication).
• Basic project management capabilities.
• Familiarity with productivity tools (Office, Project, Visio).
• Basic scripting experience (PowerShell).
• Strong analytical and troubleshooting skills.
• Excellent customer service skills with a professional, team-oriented approach.
• Strong documentation skills for procedures, resolutions, and proposals.
• Flexibility with working hours when required due to business needs.