Googler Experience Operations Specialist, Benefits Experience

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting benefits administration and operations.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams.
  
  

Preferred qualifications:

• Experience in managing vendor and extended workforce providers.
• Ability to deliver services and process improvements.
• Excellent program and project management skills.
• Excellent communication and people management skills.
• Excellent problem-solving and critical thinking skills.
  
  

About The Job

People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers. We deliver end-to-end global HR processes that are personalized and delightful for applicants and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

The Googler Experience Operations (GXO) team is the heart of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to a standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

Responsibilities

• Deliver operational excellence across Human Resources (HR) service lines in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations.
• Resolve and prioritize complex or sensitive user issues through consultation and collaboration with partner teams.
• Implement and execute on service delivery improvements and new process/scope changes, including sourcing activities.
• Represent the user and surface relevant user feedback to partner teams. Collaborate on initiatives to address user needs including content, process, and policy improvements.
• Develop expertise in HR operations systems, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .