Business Analyst

Role Overview

The Integration/Business Analyst (BA) for the CORE retail integration solution platform will play a key role in analyzing, defining, and optimizing processes to enable integration across various retail operations. This role focuses on gathering detailed requirements, analyzing business processes, and translating them into actionable insights and specifications for development teams. The BA will work closely with stakeholders, Product Owners, and development teams to ensure that digital solutions meet business needs and align with operational efficiency goals within the CORE offering.

Start Date: January

Contract Length: 8 months - extendable

Location: Malmo - 2/3 days per week in the office

Key Responsibilities

Requirements Gathering and Analysis

• Conduct in-depth analysis of business needs by engaging with product teams and CRISP team stakeholders.
• Capture and document detailed requirements for new features, enhancements, and process improvements, ensuring alignment with CRISP objectives and sustainability focus.
• Translate high-level business goals into clear, actionable user stories with defined acceptance criteria.

Process Mapping and Optimization

• Map and analyze current business processes, identifying inefficiencies, gaps, and areas for digital intervention.
• Work with stakeholders to propose optimized workflows and document process improvements, ensuring alignment with operational goals.
• Collaborate on creating end-to-end process documentation that aligns with standardized practices.

Stakeholder Engagement and Communication

• Act as a liaison between business stakeholders, Product Owners, and the development team to clarify requirements, gather feedback, and facilitate communication.
• Organize and lead workshops, requirements sessions, and product demos to validate needs and gain stakeholder alignment on proposed solutions.
• Regularly update stakeholders on progress, key findings, and requirement changes, ensuring transparency and accountability.

Data-Driven Insights

• Leverage data from Business Insights, customer feedback, and recovery operations to assess feature performance, user satisfaction, and operational impacts.
• Use insights to refine requirements and propose data-driven improvements, ensuring solutions contribute to strategic goals.
• Support the Platform and Product Owners in defining KPIs and metrics that measure the impact of digital solutions.

Agile Collaboration and Support

• Participate actively in Agile ceremonies such as Sprint Planning, Sprint Reviews, and Retrospectives, supporting the team in clarifying requirements and answering questions.
• Collaborate closely with Product Owners to refine and prioritize the backlog, ensuring requirements are clear, feasible, and aligned with sprint goals.
• Document and track changes to requirements, maintaining traceability and alignment with strategic objectives.