As an Delivery Manager you’re expected to build, grow and transform client teams in Forte, in direct collaboration with the Engineering Management and Business Stakeholders at the client side, and lead Technical Leaders at Forte, in a way to make sure each client’s delivery unit in Forte has sufficient number of engineers in the agreed locations, with required roles and qualifications, aligned according to the team structure, trained in the agreed ways of working and tools, properly onboarded, provided with everything required for productive work, accounts, permissions, accesses and else. You are also expected to maintain transparency and provide clear visibility over the Forte team’s deliverables towards both management in Forte and stakeholders at the client side.

You’re expected:

• To be the top level contact/escalation point for all requests coming from the client or from Forte management on any matters related to the team, especially when exact responsible person is not clear or unassigned
• To become an effective Functional and People Manager for Leaders, coach and develop leaders reporting to you, making sure they’re are capable to be effective leaders for their teams, help them identify gaps and create personal development plans when necessary
• To support Resource Management and Talent Acquisition functions - keep track of all open vacancies, make sure clear JDs are provided for open roles, make sure optimal technical interviewers are assigned per vacancy, make sure non-standard cases reasonably handled and additional information provided timely
• To support HR BP function - make sure 121s process is setup and running, 121s are happen on regular basis, surveys and performance feedbacks are provided by schedule, dissatisfaction cases and risks detected at the earliest possible stage and timely escalated, onboarding/probation/performance processes are running as scheduled, proven facts provided on actual performance and attitude
• To make sure the team has properly balanced set of required skills to deliver assigned tasks and duties, with reasonable knowledge overlap to mitigate retention risks and is constantly improving - keep healthy balance between sen/mid/jun roles, organize trainings and knowledge sharing activities, engage Interns and Junior developers when possible, facilitate career paths through team/role changes
• To make sure the team keeps minimal possible attrition, that includes personal development process and career paths are setup and running, internal team changes and roles promotions are organized across the team when possible
• To make sure the team is provided with everything necessary for the effective work - proper hardware provided and upgrades made when necessary, hardware devices for testing, software licenses etc. timely request budgets when necessary to do an additional procurement
• To make sure the team is participating and following required procedures cascaded from Forte or client organization - such as but not limited to QBRs, all hands presentations, satisfaction surveys, feedback gathering, Security and Personal Data Protection training, etc.
• To make sure the team is aligned towards Forte organizational goals and strategy, values, is customer centric, proactively contributes towards Forte and client’s business success via excellence in technology outcomes
• To make sure the team changes and business updates are transparent and proactively communicated - such as, but not limited to, team structure changes, newcomers, dismissals, open roles, client management changes, client business outcomes & future plans etc.
• To make sure the team is promoting and effectively using AI tools and gain efficiency boost in all roles during all phases of PDLC/SDLC, request required licenses, organize trainings, manage associated costs and justify ROI from AI tools and AI-enabled practices

Requirements

• Proven experience managing teams in an Agile environment
• Proven experience managing teams that deliver commercial software that is available on the market, has paying customers, generates revenue for the client
• Experience with People Management and Talent Development practices
• Experience and proficiency in Agile SDLC, Project Management, Product Management practices
• Technical background in software development or quality assurance (highly desired)
• Experience managing multiple teams working concurrently

Personal qualities

• Positive attitude to people management practices
• Constant learning and continuous improvement mindset
• Ability to work under pressure with ‘can do’ attitude and solid sense for setting priorities
• Excellent interpersonal and communication skills with ability to deal with ambiguity and drive on solutions, positive approach for difficulties and imaginative problem solver
• Fluent written and spoken English

What’s in it for you

• Work your way — anywhere, anytime. Our remote-first approach lets you choose where and how you work best!
• Experience working with diverse teams and gaining international expertise.
• A friendly, supportive team and an enjoyable work environment where your ideas matter.
• A chance to work on exciting, challenging projects using cutting-edge technologies that make a real impact.
• Comprehensive health insurance, corporate psychologist access, and partial sports activity coverage.
• Free training programs, reimbursement for certifications, and access to online learning platforms to fuel your growth.
• Free group English classes and discounted individual lessons.
• Paid vacation, public holidays, and sick leave are fully covered by Forte Group.
• Referral bonuses, regular performance reviews, and full support for business trips.
• Corporate events and holiday presents

About Forte Group

Founded over 25 years ago, Forte Group began with a focus on Quality Assurance and has since evolved into a dynamic force in the tech industry, delivering cutting-edge solutions worldwide. As an American company headquartered in Boca Raton, USA, we've had the privilege of partnering with over 400 clients, including Fortune 500 giants. Our software has made a significant impact, reaching more than 9 million users — comparable to the entire population of New York or Switzerland!

We’re more than just a company — we’re a team of passionate, driven people who love what we do. If you’re looking for a place where your work matters, your ideas are valued, and your growth is supported, you’ve found it!

Check out the vacancy below and send us your CV. We can’t wait to meet you!

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