Project Coordinator
ZIWOUnited Arab Emirates10 days ago
Full-timeProject Management
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
📍 Location: Dubai Internet City, Dubai - UAE
🕒 Type: Full-time
💼 Department: Delivery / Project Management - Revenue Department
💻 Work Setup: Onsite
About ZIWO
ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
About The Role
We are looking for a Project Coordinator to support and oversee the planning, execution, and delivery of cross-functional projects. In this role, you will act as the operational backbone, ensuring alignment between teams, maintaining accurate documentation, managing stakeholders, and supporting sales during the pre-sales cycle with clear technical and project information.
What You’ll Be Doing
🕒 Type: Full-time
💼 Department: Delivery / Project Management - Revenue Department
💻 Work Setup: Onsite
About ZIWO
ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
About The Role
We are looking for a Project Coordinator to support and oversee the planning, execution, and delivery of cross-functional projects. In this role, you will act as the operational backbone, ensuring alignment between teams, maintaining accurate documentation, managing stakeholders, and supporting sales during the pre-sales cycle with clear technical and project information.
What You’ll Be Doing
- Coordinate and support mid-to-large scale projects from initiation to closure
- Manage day-to-day project tasks, schedules, and dependencies
- Track and report project performance metrics with accuracy and clarity
- Serve as the primary coordinator between internal teams and clients
- Facilitate collaboration across technical, operational, and commercial departments
- Lead status meetings, escalation discussions, and milestone reviews
- Maintain complete project documentation including RAID logs, action trackers, and risk registers
- Prepare detailed weekly and monthly reports for clients and leadership
- Identify risks early, propose mitigation plans, and follow up on resolutions
- Monitor project dependencies and escalate blockers when needed
- Support the enhancement of internal workflows, templates, and SOPs
- Participate in discovery calls to gather business and technical requirements
- Clarify onboarding scope, timelines, and dependencies for prospects
- Support proposal creation with implementation steps and timelines
- Assist in product demos by outlining onboarding expectations and responsibilities
- Flag risks and special requirements early to other teams
- Experience in IT, telecom, cloud, SaaS, or customer onboarding roles
- Experience working with enterprise customers in the GCC
- Fluent in English and Arabic (required)
- Excellent communication skills with both technical and non-technical stakeholders
- Understanding of SIP/VoIP concepts, basic networking, and CRM/IVR integrations is a plus
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Proactive problem-solving mindset and ability to work cross-functionally
- Proven experience in pre-sales activities, including solution demonstrations, product presentations, and responding to RFPs/RFQs.
- Ability to understand client needs and translate them into tailored solutions.
- Competitive salary and comprehensive benefits
- Dynamic, collaborative, and supportive work environment
- Opportunity to work with high-performing, international teams
- Play a key role in transforming customer communications across the MENA region
- Clear pathways for career growth and professional development
Key Skills
Ranked by relevanceReady to apply?
Join ZIWO and take your career to the next level!
Application takes less than 5 minutes