HCLTech is a global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, AI and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2023 totaled $13.1 billion.

To learn how we can supercharge progress for you, visit hcltech.com.

Objective:

Responsible for the performance, availability, and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert.

Skill set required to cover these services include, but not limited to:

● 4+ years of experience on similar roles

● Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.

● Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations.

● Lead the investigation and resolution of complex, high-severity customer issues, applying strong analytical knowledge to quickly diagnose problems across the entire cloud stack.

● Utilize your expertise to quickly identify root causes and implement effective, durable solutions for customer incidents.

● Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence.

● Develop, test, and maintain robust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency.

● Identify and implement automation opportunities to reduce manual effort in maintenance and deployment activities.

● Provide end-to-end Escalation, Monitoring, and Emergency (EME) support, acting as a final escalation point to ensure service availability and meet SLAs.

● Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions.

● Stay current with industry best practices and emerging technologies in cloud and containerization.

Scheduling:

● Our team operates on a follow-the-sun model, ensuring 24/7 coverage and rapid response times. While this may occasionally require shifts outside typical local business hours, the total work hours will remain consistent with a standard work week.

● A rotational on-call schedule is a mandatory part of this position. On-call experts are responsible for providing immediate support for urgent cases, including direct customer contact (via call/Teams) and prompt engagement in designated war rooms for case investigation and resolution.

● All interventions are performed in live environments and must strictly follow the Standard Network Touch Policy, requiring full awareness and compliance during urgent case resolution.

Skill set required to cover these services include, but not limited to:

● Linux Expertise: Strong knowledge and proven hands-on experience with Linux administration.

● Networking Foundations: Strong knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment.

● Containerization & Virtualization: Strong knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization.

● Problem-Solving Mindset: Possess sharp troubleshooting skills combined with an analytical mindset to dissect and address complex challenges.

● Scripting and Automation: Solid Python scripting skills for task automation and system management.

● Configuration Management: Hands-on experience with Ansible for configuration management.’

● Root Cause Analysis (RCA): Expertise in preparation and implementation of RCAs.

● Escalation and Monitoring: Proven experience with EME (Escalation, Monitoring, and Emergency) management processes.

One or more certifications from the list below will be considered an added advantage:

Red Hat Certified Specialist in Cloud Infrastructure (EX210),Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310), RHCSA, RHCE, CKA, EX280 (RedHat Certified Specialist in OpenShift Administration), EX380 (RedHat Certified Specialist in OpenShift Automation and API Management).

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Explore more career paths with us at www.hcltech.com.

Why Us

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution.
• We work with the biggest brands, offering the opportunity to be a part of industry-leading work
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
• We offer freedom and flexibility on the job, empowering our employees to make decisions
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility
• Our company is extremely diverse with representation of 165 nationalities
• We offer the opportunity to work with colleagues across the globe
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

As a company with employees representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).

https://www.hcltech.com/candidate-privacy-notice