Strategy Consultant – Salesforce (f/m/x)

Introduction

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients the around world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As a Salesforce Strategy Consultant, you will partner with clients to transform customer engagement and digital experience through Salesforce, bringing together IBM's unique capabilities across strategy, innovation, design, data analytics, cognitive computing, and technology platforms to develop and deliver high-impact transformation programs. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role, you may be responsible for:

• Define Salesforce-enabled strategy roadmaps aligned with business objectives.
• Lead strategic discussions with executives on CRM, customer journey, and digital marketing.
• Drive end-to-end Salesforce strategy for Sales, Service, and Marketing Clouds.
• Collaborate with delivery teams to ensure strategic alignment of technical solutions.
• Develop thought leadership and support proposal development for new opportunities.
  
  

Switzerland

What We Offer

• Individual career path
• Access to countless trainings and certification offerings
• A knowledge sharing culture
• An environment where you are actively contributing your ideas
• The possibility to work in projects in one of the largest IT companies
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Extensive consulting experience Salesforce & CRM Strategy.
• Strong knowledge of Salesforce ecosystem (Sales, Service, Marketing Clouds).
• Experience in CRM transformation, customer engagement, or digital strategy projects.
• Excellent communication and executive presence in client-facing settings.
• Ability to lead with a point of view and influence senior decision-makers.
• Fluency in English and French.
• Swiss/EU nationality or valid Swiss permit required.
  
  

Preferred Technical And Professional Experience

• Salesforce certifications (Strategy Designer, Consultant, or Architect).
• Knowledge of AI/automation in CRM and digital engagement.
• Experience integrating Salesforce with ERP/Finance/Operations platforms.